NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Remove inactive volumes - RN314
Hi,
So I updated to Firmware 6.9.4 the other night, I turned the nas off yesterday afternoon and restarted it this morning to be greeted with "Remove inactive volumes to use the disk. Disk #1,2...
Hi Marc,
Thanks for that, I hadn't replaced any disk taken anything out for that matter.
So it's possibly down to a drive failure? If so, do I have to have replacement disks ready? (I have none atm) The drive is still under warranty though, it also says it's healthy on raidar
Are the drives bundled with the NAS? or they still have warranty with the Manufacturer? I would advised claiming warranty from the Manufacturer or NETGEAR if this is the case.
You will have to ready your replacement once this is handled by L3 experts, The lost of volume data is from the drive failure and not the upgrade itself.
RAIDar might be showing healthy disks but what needs to be done is to have your RAID mounted so you can access Data. I do think that only Disk on Ch4 is the only one needing replacement.
Hope this helps!
Regards
Hi UnknownAXHF
Data might still be intact but that would need a Recovery service (You can contact NETGEAR Support for the service or a 3rd party recovery service).
Checking on the logs, the update pushed through last Sept 16 [18/09/16 19:33:08 WEST] notice:system:LOGMSG_FIRMWARE_UPGRADED Firmware was upgraded to 6.9.4.
The possible cause would be disk on Ch 3 is resyncing and Ch 4 failed rendering your Data volume dead.
Sep 18, 2018 08:12:42 PM Disk: Disk in channel 4 (Internal) changed state from ONLINE to FAILED.
Sep 18, 2018 08:12:42 PM Disk: Disk in channel 3 (Internal) changed state from RESYNC to ONLINE.
8/09/18 19:53:08 WEST] warning:volume:LOGMSG_HEALTH_VOLUME_WARN Volume data is Degraded.
[18/09/18 19:53:32 WEST] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[18/09/18 19:55:32 WEST] notice:volume:LOGMSG_RESILVERSTARTED_VOLUME Resyncing started for Volume data.
[18/09/18 20:12:42 WEST] notice:volume:LOGMSG_HEALTH_VOLUME Volume data health changed from Degraded to Dead.
[18/09/18 20:12:42 WEST] crit:disk:LOGMSG_DISK_FAIL_HALT System will be shut down in 30 minutes because of disk failure.
[18/09/18 20:12:42 WEST] notice:disk:LOGMSG_ZFS_DISK_STATUS_CHANGED Disk in channel 3 (Internal) changed state from RESYNC to ONLINE.
[18/09/18 20:12:42 WEST] err:disk:LOGMSG_ZFS_DISK_STATUS_CHANGED Disk in channel 4 (Internal) changed state from ONLINE to FAILED.
Have you replaced Disk on Channel 3? Under Smart history your disk on Channel 4 was already getting errors (Pending Sector)
The best action right now is to contact NETGEAR Support and ask for L3 assistance for Data recovery. Have replacement disks ready as well. You can login to my.netgear.com and create a case so it can be prioritized.
Hope this helps!
Regards
Hi Marc,
Thanks for that, I hadn't replaced any disk taken anything out for that matter.
So it's possibly down to a drive failure? If so, do I have to have replacement disks ready? (I have none atm) The drive is still under warranty though, it also says it's healthy on raidar?
Hi Marc,
Thanks for that, I hadn't replaced any disk taken anything out for that matter.
So it's possibly down to a drive failure? If so, do I have to have replacement disks ready? (I have none atm) The drive is still under warranty though, it also says it's healthy on raidar
Are the drives bundled with the NAS? or they still have warranty with the Manufacturer? I would advised claiming warranty from the Manufacturer or NETGEAR if this is the case.
You will have to ready your replacement once this is handled by L3 experts, The lost of volume data is from the drive failure and not the upgrade itself.
RAIDar might be showing healthy disks but what needs to be done is to have your RAID mounted so you can access Data. I do think that only Disk on Ch4 is the only one needing replacement.
Hope this helps!
RegardsHi Marc,
The drivers and nas were purchased from a retailer in 2014. All purchased at same time from Scan UK.
All of the devices were registered, the Western Digital drives are still under warranty. The nas is showing as still under warranty (however it wont show under my account as registered, then when I register a new device it says already registered).
Correct me if I'm wrong, so after the firmware update the drives resync and I'm guessing this can take a while? The drives were still resyncing and then possibly Ch4 failed which caused the issue?
Does Raid 5 not prevent from this happening, I'm naive so please excuse me.
Tom
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
