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Forum Discussion
Remove inactive volumes to use the disk. Disk #1,2 - RN104
Setup up as 2 2-Disk Volumes - RAID1 - Firmware:6.10.2 I had just bought new drives Western Digital 6TB Red Drives (WD60EFAX), installed them and went through the one week plus initial sync. I t...
I was hoping you would be my Obi-wan.
I had checked the Netgear compatibility list. I guess this will teach me to always buy a level up from the recommendation. The one week window for return has closed but expensive lesson learned!
Unfortunately, I moved the files rather than copying them. So, I do need to offload them, if at all possible.
Enola wrote:
So, I do need to offload them, if at all possible.
First I suggest downloading the full log zip file.
Try powering down the NAS and removing disk 2. Then reboot the NAS in read-only mode useing the boot menu. That should result in P-2023-Data being mounted. If that doesn't happen for some reason, power down again, reinsert disk 2, and remove disk 1 (leaving slot empty). Then reboot again.
When the volume mounts, it will be flagged as "degraded". That is normal. Offload the data before doing anything else.
After the data is offloaded, you can try to sync the volume again.
In general, RAID isn't enough to keep your data safe, so it would be good to put a backup strategy in place.
Enola wrote:
The one week window for return has closed but expensive lesson learned!
Can you connect the disks to a PC (either SATA or with a USB adapter/dock). If you can, you could try testing them with WD's dashboard utility. If the disks fail the test, you could still do a warranty return. (Of course do this with the NAS powered down).
Downloaded the full log zip file last night.
No joy on read only mode on either disk 1 or disk 2. Both gave a "remove inactive volumes to use disk". ANY next steps?
I am totalling in Mac world now, so no access to either at present.
Enola wrote:
I am totalling in Mac world now, so no access to either at present.
Have you ever used ssh (linux command line)?
If you like, you could download the full log zip, and copy it into cloud storage (dropbox, google drive, etc). Then send me a link to via a PM (private message). You send a private message using the envelope icon in the upper right of the forum page.
Make sure the permissions on the download link are set so anyone with the link can download.
On the drive issue, blame WD, not Netgear. The original Reds were fine in a NAS, and are on the compatibility list. But I'm sure the complete WD part number on the compatibility list is different from yours. WD made a significant change in the Red line, as StephenB explained, and still refuses to admit that their "NAS purposed product" is not suitable for most NAS (since nearly all use some form of RAID). They don't because they know they'd be subject to a lawsuit (though I'm surprised they haven't already been sued over this, at least somewhere outside the USA with better consumer protection laws).
On a 100 series ReadyNAS, I suspect you are running out of RAM (which the NAS uses for cache) when the drives "back up" from constant writing (which is the thing that SMR drives don't deal with well).
But, that doesn't solve your problem, and StephenB is the right guy to help with that.
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