RN102 : can't access admin page after upgrade to 6.10.1

Question

Hi,I upgraded my ReadyNAS RN102 from 6.9.4 to 6.10.1, and now I can no longer access the ReadyNAS admin page. Accessing the files via SMB works fine. The status of the NAS with RAIDar is: "Management service is offline".The diagnostics is:System - no errorsLog - no errorSystem Management- Malformed json file- Error rndb_import()- Failed to start ReadyNAS System DaemonDoes anyone know of a way to recover access to the admin page without having to restore the factory settings and thus overwrite all the data ?&nbsp;Thanks in advance !

StephenB · Answer

If you don't have a backup of the files, then you should make one (since you have SMB access).
&nbsp;
After that you could try doing an OS reinstall from the front panel.&nbsp; That does a partial reinstall of the OS.&nbsp; It will reset the admin password to password and it will reset the network configuration to use dhcp.&nbsp;&nbsp;It will also disable volume quota.&nbsp;&nbsp;Data shouldn't be affected.&nbsp;
&nbsp;
What apps do you have installed (if any)?

TomBis · Answer

Thanks for your support StephenB!The NAS works in a small company as a file server, no apps are running, backup is scheduled daily.Although we have backups on external disks I’m going to prepare another (not encrypted) backup before I start an os reinstall.So give me a couple of days for this procedure before I will be able to reply if this solved the problem.

TomBis · Answer

Hi StephenB!Sorry for the long waiting period but the readyNAS performed well as a file server for the last months. Now - with the need of adding a user via the admin page - I tried a OS reinstall from the front panel as you recommended. Unfortunately, this attempt failed.The admin page is still not available and the log file still contains the malformed Jason-file message.What can I do next? Reinstall OS via an usb boot stick?&nbsp;Kind regars,Thomas

StephenB · Answer

TomBis&nbsp;wrote:
&nbsp;
What can I do next?&nbsp;
&nbsp;

Try powering down and removing the disks (labeling by slot).&nbsp; Then see if you can do a factory default with a different (single disk) installed.&nbsp; It doesn't need to be on the HCL - this is just to see if you can actually do a factory install.
&nbsp;
If you can, then repeat the factory install with the production disks in place.&nbsp; Rebuild the NAS and restore the files from a backup.
&nbsp;
TomBis&nbsp;wrote:
 Reinstall OS via an usb boot stick?
&nbsp;

That just rebuilds the flash.&nbsp; I don't think that's the problem with your system, so I don't recommend taking the risk.

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RN102 : can't access admin page after upgrade to 6.10.1

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