Hello, I am a complete NAS newbie so please bear with me. The main reason I purchased a NAS was media file backup (precious pictures and videos of wedding, honeymoon, new born baby etc!I was also attracted to the 102 because of the stated native iTunes Server support, but I cannot get this to work.I can open and view files and folders in Windows explorer, including the same Music folder set as the iTunes Server folderI can view photographs on a PS3 using DNLA, but not music I can connect itunes client to a shared library, but its appears to be emptyI'm guessing this is a permissions issue or some kind of iTunes specific file is missing.I've searched these forums but cannot find any relevent hits.RN102 is running the latest firmware 6.0.4Any ideas?-- Dan

What directory did you set as the path for the iTunes Server?

It does no harm to reset the folder permssions, so maybe try that.The path name for Itunes needs to include the volume (\volume\folder)

It should be /volume/folder not \volume\folder

mdgm wrote:It should be /volume/folder not \volume\folder :slap: Yes, forward slash, not back slash.I hate the slash stuff. I am always reversing unix/linux and windows conventions. In ssh (and cmd) I usually cd one folder at a time...

Hello again,I have a single disk installed (Samsung HD204UI) and the volume name is "data" because this is the default from the factory reset & format.The iTunes server directory is set to "/data/music". I've tried the rebuild permissions feature with no avail :-(I've learned since my post that my HDD (Samsung spinpoint F4 2TB) is not officially supported on the RN102 It gets worse I have a second identical disk that I intended to install, but this has data I need to migrate (using an icybox to PC and then back to NAS with estata cable).This NAS was a poorly researched buy and that's my fault. I wanted to buy a NAS and avoid the expense of new HDDs because the pair I have are barely used. The same drive is officially supported for the DUO range, so I'm not sure what the risks of a non supported drive might be.This non supported disk could be the root cause, if you guys think it is, I'll try and return my 102 in exchange for a DUO... -- Dan

RN102 iTunes Server connects but is empty

17 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Apr 27, 2013
What directory did you set as the path for the iTunes Server?
StephenB
Guru - Experienced User
Apr 27, 2013
It does no harm to reset the folder permssions, so maybe try that.

The path name for Itunes needs to include the volume (\volume\folder)
mdgm-ntgr
NETGEAR Employee Retired
Apr 27, 2013
It should be /volume/folder not \volume\folder
StephenB
Guru - Experienced User
Apr 27, 2013
mdgm wrote:
It should be /volume/folder not \volume\folder
:slap: Yes, forward slash, not back slash.

I hate the slash stuff. I am always reversing unix/linux and windows conventions. In ssh (and cmd) I usually cd one folder at a time...
RN_Dan
Aspirant
Apr 27, 2013
Hello again,

I have a single disk installed (Samsung HD204UI) and the volume name is "data" because this is the default from the factory reset & format.
The iTunes server directory is set to "/data/music". I've tried the rebuild permissions feature with no avail :-(

I've learned since my post that my HDD (Samsung spinpoint F4 2TB) is not officially supported on the RN102
It gets worse I have a second identical disk that I intended to install, but this has data I need to migrate (using an icybox to PC and then back to NAS with estata cable).

This NAS was a poorly researched buy and that's my fault. I wanted to buy a NAS and avoid the expense of new HDDs because the pair I have are barely used.
The same drive is officially supported for the DUO range, so I'm not sure what the risks of a non supported drive might be.

This non supported disk could be the root cause, if you guys think it is, I'll try and return my 102 in exchange for a DUO...
-- Dan
mdgm-ntgr
NETGEAR Employee Retired
Apr 27, 2013
The disks wouldn't be the cause of this issue. Anyway the iTunes Server on the older models is inferior.
RN_Dan
Aspirant
Apr 29, 2013
I can now browse and stream all forms of media using DNLA, but still got the itunes server problem. Is there any I can switch some kind of detailed logging on the PC or NAS to trace the problem? Thanks, -- Dan
StephenB
Guru - Experienced User
Apr 30, 2013
Just to be clear on the problem - you are seeing the library in iTunes, but you are not seeing any music?
RN_Dan
Aspirant
Apr 30, 2013
Hello, yes that is correct. Images below show the library is visible, when I open, it appears empty

https://dl.dropboxusercontent.com/u/12051581/itunes1.png

https://dl.dropboxusercontent.com/u/12051581/itunes2.png

Thanks for the help
- KenBennett
  Guide
  Oct 10, 2015
  Go to Shares, Music, Settings. Select Network Access. Make sure iTunes is turned on here as well. That fixed the issue for me. I don't know what turned it off, but it works now.
Chewbacca
Aspirant
Apr 30, 2013
RN_Dan: What file extensions are in the music folder? Can you try it with just one file with a mp3 extension?

Its possible its having a issue with one of the files and itunes server is unable to show any of the songs.