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Forum Discussion
RN102 iTunes Server connects but is empty
Hello, I am a complete NAS newbie so please bear with me. The main reason I purchased a NAS was media file backup (precious pictures and videos of wedding, honeymoon, new born baby etc! I was a...
On the RN102 admin I click on "Apps" and my genie credentials are apparently accepted (I see the spinning progress icon).
It spins for several minutes and then seems timeout, the outcome is a blank area on the screen where I would expect to see a list of available apps.
I have tried to login at https://genie.netgear.com on a web browser this frequently times out at login, at best see a post login page that reads "no devices detected" or similar.
To test further I've created a separate account generated as part of netgear product registration (specified my RN102 serial number etc during registration). I get the same behaviour and outcome when I try this as an alterate Genie login, (alternate as in a different email account to the one I specified during the NAS first time install setup wizard)
My internet connection is ADSL via a Netgear DGN2200. (16mb down 1mb up).
This router is defect free and performs well, I see no dropped packets in the log.
If I need to setup specific firewall rules for Genie, they are not currently in place. I didn't see anything in the documentation to say firewall rules or port forwarding was necessary... I do not see the cloud icon under system overview, but I do see Internet connection and online as green under the Cloud settings. Perhaps this a clue, but I don't know what to try next...
This bug and the itunes issue kind of taking the joy away from my first and new NAS!
-- Dan
It spins for several minutes and then seems timeout, the outcome is a blank area on the screen where I would expect to see a list of available apps.
I have tried to login at https://genie.netgear.com on a web browser this frequently times out at login, at best see a post login page that reads "no devices detected" or similar.
To test further I've created a separate account generated as part of netgear product registration (specified my RN102 serial number etc during registration). I get the same behaviour and outcome when I try this as an alterate Genie login, (alternate as in a different email account to the one I specified during the NAS first time install setup wizard)
My internet connection is ADSL via a Netgear DGN2200. (16mb down 1mb up).
This router is defect free and performs well, I see no dropped packets in the log.
If I need to setup specific firewall rules for Genie, they are not currently in place. I didn't see anything in the documentation to say firewall rules or port forwarding was necessary... I do not see the cloud icon under system overview, but I do see Internet connection and online as green under the Cloud settings. Perhaps this a clue, but I don't know what to try next...
This bug and the itunes issue kind of taking the joy away from my first and new NAS!
-- Dan
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