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Maximus360's avatar
Maximus360
Guide
Nov 12, 2018
Solved

RN104 Connectivity Issues

Since moving home i am now unable to get my NAS to reach the internet. If i try to do a system update i get the below message:   " Operation timeout. communication error. check your internet conn...
Installation & Upgrade
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  • Marc_V's avatar
    Marc_V
    Nov 13, 2018

    HI Maximus360

     

    Try adding your Gateway and 8.8.8.8 under DNS, remove 192.168.1.1 and check.

     

     

    Regards

Maximus360's avatar
Maximus360
Guide
Nov 13, 2018

Hi Marc

 

Yes i have connected my laptop to the same switch that the NAS is connected to and i can get out to the internet fine.

 

The NAS is configured with DHCP and gets all its IP settings from my BT home hub.

 

Currently my NAS has configured itself with one DNS IP which is 192.168.1.1. I am not sure if this is correct, my gateway is 192.168.1.254.

I have not yet tried connecting the NAS directly to the router..

 

Thanks

Mark

Marc_V's avatar
Marc_V
NETGEAR Employee Retired
Nov 13, 2018

HI Maximus360

 

Try adding your Gateway and 8.8.8.8 under DNS, remove 192.168.1.1 and check.

 

 

Regards

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