Forum Discussion

Aspirant

Feb 15, 2016

RN104 crashed with kernal seg-fault or ???

HI, My RN104 stopped communicating and after I verified that it was ON but not answering I looked at the front display and all the unit said was do_exit+8d8. It was non-responsive to the power butto...

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HelloGear

Aspirant

Mar 29, 2016

Hello.

I encountered exactly the same error message "do_exit+8d8" shown on the front display.
It first happend when I upgraded the firmware to OS 6.4.2.
Since then, whenever I try to shutdown my RN104, I always see the error message and the shutdown cannot be completed by any means.
Once it happens, I cannot boot my RN104 in a normal way; I always have to boot it via Normal mode of the Boot Menu.
Although I cannot successfully shutdown my RN104 as described above, I can successfully reboot it from the admin web page.

In my case, it has nothing to do with teaming.

Thank you in advance for your help.

StephenB
Guru - Experienced User
Mar 29, 2016
I suggest sending in your logs ( http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-readynas-community-moderators%3F )

Alos PM kohdee and mdgm-ntgr, asking if they can take look (include a link to this thread and the subject line of your log email).
- HelloGear
  Aspirant
  Mar 29, 2016
  A log file sent by email.
  Thank you.
  - mdgm-ntgr
    NETGEAR Employee Retired
    Mar 30, 2016
    Please try ReadyNASOS 6.5.0-T338 (Beta 2)
    
    Also the snapshots on your system have not been upgraded so you should do:
    
    # touch /.force_snapshots_upgrade
    
    # systemctl restart readynasd
    
    to force the upgrade.