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Forum Discussion
daKlone
Oct 21, 2024Aspirant
RN104 Stuck at "Booting..."
 My old faithful RN104 running f/w 6.10.9 has encountered a problem which I need some help with:     Initially, it sat say "Booting..." indefinitely (no percentage bar appears).  All 4 drive lights ar...
StephenB
Oct 21, 2024Guru - Experienced User
daKlone wrote:
Tried to do a firmware reset via USB, but it asked me to Telnet into it for debug and wouldn't accept the root password I'd previously set and now I can't SSH to it any more.
Can you log into the web ui?
If you can, then download the full log zip file and look in there for clues.
daKlone wrote:
df -h showed plenty of disk space available however.
Generally you need to use btrfs commands to determine the actual free disk space on the volume.
daKlone
Oct 21, 2024Aspirant
No, I can't access it at all now...
- StephenBOct 21, 2024Guru - Experienced User
daKlone wrote:
No, I can't access it at all now...
Have you ever used tech support mode?
- daKloneOct 21, 2024Aspirant
Hmm, not that I recall, no.
- StephenBOct 22, 2024Guru - Experienced User
daKlone wrote:
Hmm, not that I recall, no.
Start by booting the NAS into tech support mode using the boot menu.
Instructions are on pages 28-29 here:
Next you will need to access the NAS using Telnet. If you are using a windows PC, I suggest you use the Putty client for that.
When you connect to the NAS, log in as root. The password is infr8ntdebug.
After that see if you get any errors when you run this command
rnutil chrootThat starts RAID, and attempt to chroot to the OS stored on the disks. That might fail in your case (depending on what went wrong with your USB recovery attempt).
Other commands to mount the data volume manually are possible, but they depend on your expansion history. If rnutil chroot works, try entering
lsblkand then post the output here.
 
 
 
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