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RN10400-100NAS reset button doesn't work at Boot Menu Normal selection
I have a RN10400-100NAS (serial number 3EP134EN011C2) that had would not turn off and would only allow the Boot Menu to cycle thru a list of choices. So, after reading the instructions, decided that...
Well, I think I have confirmed that the unit was shipped to me with a defective reset button / circuit.
I did install a new 3TB WD Red hard drive and powered the RN104 up. The unit did a factory reset and formated the new hard. It appears to be working.
I am very disappointed in Netgear.
MikeS234 wrote:
Well, I think I have confirmed that the unit was shipped to me with a defective reset button / circuit.
I did install a new 3TB WD Red hard drive and powered the RN104 up. The unit did a factory reset and formated the new hard. It appears to be working.
FWIW, I'm not sure you have confirmed that, since you haven't told us what instructions you are following.
Now that the unit is functioning with the new disk, try powering it down, and attempt to access the boot menu again.
Use the procedure on page 16 here, and see if you can cycle to the volume read-only option: http://www.downloads.netgear.com/files/GDC/READYNAS-100/RN%20OS%206%20Desktop%20HW%20UM_15Oct2013.pdf
I have followed the instructions to get to the boot menu. Using a paper clip to press and hold in the reset button, I press the power button and the RN104 then displayed the "Boot Menu". Using the Backup button, the unit did cycle through choices and I selected the volume option. Pressing the reset button again caused the unit to complete the task. The RN104 now appears to be functioning normally.
So, StephenB ... you were right. My thanks to you and to Dane for fielding the question.
Now, what went wrong with the unit that four quick power outages caused it to lock up?
MikeS234 wrote:
Now, what went wrong with the unit that four quick power outages caused it to lock up?
Possibly lost disk writes caused the array to lose sync. I always recommend using a UPS with your NAS.
Good morning StephenB and DaneA,
So, lets wrap this up.
I will be adding a UPS to both of my NAS units. Thank you for your recommendation!
If I have this problem again in the future:
1) Power down the unit
2) Pull the hard drives (making sure they are labeled and can be replaced in the same order).
3) Insert an unformated drive into the unit.
4) Power the unit up and let it complete the factory defauft activities.
5) Power the unit down normally.
6) Insert the original drives in the correct order.
7) Power the unit up normally and it should function as designed.
What are your thoughts StephenB?
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