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RN314 - Server slows substantially and cannot log in to Admin - Log file stops logging 2 days earlie
Using latest firmware. 6.9.5. RN314. 4 drives. 3TB. System is about 5 years old now. I am only at about 50% capacity for space used. Recently, the NAS will slow down substantially, so much so that I ...
On May 22, i restarted the NAS drive and reenabled the Anti-Virus. 2 days later, the logging stopped. 7 days after the restart, the system became slow again. I restarted the server, and the logging has started up again. I am going to disable the A/V again, probably permanently. I seem to have 2 outstanding issues thay may not be solvable: 1. Anti-Virus seems to impact system performance substantially; 2. I cannot download logs.
For now, I can live with this. Maybe in a couple more years, I will buy a bigger rack-mount system.
What apps and services are you running?
Have you checked the disk health? Look in disk_info.log.
No special apps. We just use it as a basic File Server.
SMB Plus, and a single file share: Documents.
Services: SMB, UPnP, Http, Https, Antivirus, File Search.
I tried downloading the logs remotely. - No luck. I will try a local download.
I am not sure how to access the Disk_info.log but there are no errors about disk health and the status shows all as good.
We do run regular disk maintenance on a monthly or quarterly basis. (Frag, bit-rot, etc.)
Tech415 wrote:
I tried downloading the logs remotely. - No luck. I will try a local download.
I am not sure how to access the Disk_info.log
It's in the log zip file. So after you download the zip from the admin web ui (or RAIDar), just extract it (other otherwise view it) from the zip.
Reallocated sectors, pending sectors and uncorrected errors are the most critical stats. ATA errors and CMD timeouts are also concerning. You can post the stats here (perhaps redacting the drive serial number).
There are perhaps other clues in the rest of the logs, so I do suggest taking Hopchen up on his offer to review them for you. Don't post a public link to the full log zip though - instead send him a private message (PM).
Tech415 wrote:
but there are no errors about disk health and the status shows all as good.
Unfortunately Netgear's thresholds for disk health alerts are much too high for my liking.
Tech415 wrote:
Services: SMB, UPnP, Http, Https, Antivirus, File Search.
Likely you don't need uPnP, so you could try turning that one off. It's very unlikely that it's related to your problem though.
I also suggest disabling Antivirus and File Search for a couple of days, and see if that makes any difference.
FWIW Antivirus has been acting up over the past few weeks. So far I've only seen that happening (from posts here) on the RN100 series. But if you see any alerts related to root volume usage, you should definitely turn it off.
Well, I tried downloading logs from remote UI. No Luck. I get Error: Gateway TImeout.
I tried from a local computer connected to local LAN, using Win 10, Google Chrome. Same error. It waits about 3 minutes and finally says Timeout. I cannot find any ZIP files in the downloads folder. I also tried using MS Edge, and IE.
So is the next step, connect a monitor to the HDMI port on the back of the NAS drive? I have to find a HDMI monitor. Maybe the logs are too big, or there is no room on the OS partition?
I have disabled Anti-virus, and FIle Search.
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