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Forum Discussion
RN314 locking on large backup jobs
I have been trying to backup one of the shares on my RN314 for the past 2 weeks and the box gets compleatly locked up when ever I try. OS verson: 6.4.1 Drive setup: (4) 1Tb Drives (Raid 5) Shar...
You might want to open a chat/email support case on this. If you do, please post the case number on this thread (and link the case to this forum post).
There are some other users reporting lockups during backup with 6.4.1.
Same issue here - updated to 6.4.1 last week Thursday and the backups have been a nightmare. The RN314 hard locks, nothing relevant is reported in the log files and the unit must be power cycled to restore connectivity. Is there an internal KB to refer to when calling in? I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.
ITguru1 wrote:
I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.
I suggest asking for free support, since the Netgear firmware upgrade is what caused your problem. That's be worth a try anyway.
But chat/email support likely are still free for the RN314. When did you purchase?
StephenB wrote:
ITguru1 wrote:I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.
I suggest asking for free support, since the Netgear firmware upgrade is what caused your problem. That's be worth a try anyway.
But chat/email support likely are still free for the RN314. When did you purchase?
I'm on hold for support now - purchased Nov. 2013, chat/email option wasn't available... I'll definitely see if they'll assist for free.
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