Forum Discussion

Aspirant

Dec 07, 2015

RN314 locking on large backup jobs

I have been trying to backup one of the shares on my RN314 for the past 2 weeks and the box gets compleatly locked up when ever I try. OS verson: 6.4.1 Drive setup: (4) 1Tb Drives (Raid 5) Shar...

Aspirant

Dec 11, 2015

Same issue here - updated to 6.4.1 last week Thursday and the backups have been a nightmare. The RN314 hard locks, nothing relevant is reported in the log files and the unit must be power cycled to restore connectivity. Is there an internal KB to refer to when calling in? I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.

StephenB

Guru - Experienced User

Dec 11, 2015

ITguru1 wrote:

I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.

I suggest asking for free support, since the Netgear firmware upgrade is what caused your problem. That's be worth a try anyway.

But chat/email support likely are still free for the RN314. When did you purchase?

ITguru1
Aspirant
Dec 11, 2015
StephenB wrote:
ITguru1 wrote:
I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.
I suggest asking for free support, since the Netgear firmware upgrade is what caused your problem. That's be worth a try anyway.

But chat/email support likely are still free for the RN314. When did you purchase?
I'm on hold for support now - purchased Nov. 2013, chat/email option wasn't available... I'll definitely see if they'll assist for free.
- JennC
  NETGEAR Employee Retired
  Dec 11, 2015
  Hello ITguru1,
  
  You should be able to get support from the support team, you are entitled to get at least 1 free support when the support warranty of the product already expired.
  
  Regards,
  - Jeff_howard
    Aspirant
    Dec 11, 2015
    Back to the issue insted of talking about the lack on support from Netgear.
    
    I have opened a support case for my issue. so far they have not provided any solutions that help.
    I have disabled all scheduled backups, I have disabled the antivirus software on the RN314, and I have re-booted the RN314 a few diffrent times to see if one of the backup jobs are still hanging in the background.