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Forum Discussion
RN314 locking on large backup jobs
I have been trying to backup one of the shares on my RN314 for the past 2 weeks and the box gets compleatly locked up when ever I try. OS verson: 6.4.1 Drive setup: (4) 1Tb Drives (Raid 5) Shar...
ITguru1 wrote:
I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.
I suggest asking for free support, since the Netgear firmware upgrade is what caused your problem. That's be worth a try anyway.
But chat/email support likely are still free for the RN314. When did you purchase?
StephenB wrote:
ITguru1 wrote:I'm most unhappy as I'm just past the standard support warranty and will have to pay for support, 6.4.0/6.4.1 really messed everything up.
I suggest asking for free support, since the Netgear firmware upgrade is what caused your problem. That's be worth a try anyway.
But chat/email support likely are still free for the RN314. When did you purchase?
I'm on hold for support now - purchased Nov. 2013, chat/email option wasn't available... I'll definitely see if they'll assist for free.
Hello ITguru1,
You should be able to get support from the support team, you are entitled to get at least 1 free support when the support warranty of the product already expired.
Regards,
Back to the issue insted of talking about the lack on support from Netgear.
I have opened a support case for my issue. so far they have not provided any solutions that help.
I have disabled all scheduled backups, I have disabled the antivirus software on the RN314, and I have re-booted the RN314 a few diffrent times to see if one of the backup jobs are still hanging in the background.
Jeff_howard wrote:Back to the issue insted of talking about the lack on support from Netgear.
I have opened a support case for my issue. so far they have not provided any solutions that help.
I have disabled all scheduled backups, I have disabled the antivirus software on the RN314, and I have re-booted the RN314 a few diffrent times to see if one of the backup jobs are still hanging in the background.
OUCH... thanks for reply, this is NOT what I wanted to hear, but really appreciate you posting back - this is insane.
JennC wrote:Hello ITguru1,
You should be able to get support from the support team, you are entitled to get at least 1 free support when the support warranty of the product already expired.
Regards,
Thanks for the reply - not so, I'm being charged a $75 incident fee... amazing!
ITguru1 wrote:
JennC wrote:
Hello ITguru1,
You should be able to get support from the support team, you are entitled to get at least 1 free support when the support warranty of the product already expired.
Regards,
Thanks for the reply - not so, I'm being charged a $75 incident fee... amazing!
Perhaps PM JennC the case number or post it here.
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