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astro76's avatar
astro76
Aspirant
Apr 03, 2018

RN422 interfering with internet

The NAS is interfering with my internet. When I enable it and use it on a computer and try to access Chrome or Vivaldi web browser's, there is no connection for about 1 minute or two. I have 5 PC's a...
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Performance
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
Apr 03, 2018

Which services are you running on the NAS?

 

Which apps are you running on the NAS?

 

What do you mean by "When I enable it"? Is that connect the NAS to your network, open an app e.g. ReadyCLOUD on your PC, connect to a mapped network drive or what?

astro76's avatar
astro76
Aspirant
Apr 08, 2018

Sorry for the lack of info. Thank you for reaching out and asking about it. Sorry it took me so long to reply. I have a seperate email just for the NAS and don't think about checking it. 

No services as far as I know. I dont really know how to run any services. Any help with that would be apprecated.

Just storying files on it. 

Not running any apps I dont think.

What I mean by enable it, is when I double click on the desktop icon to open the NAS to get to it. I turned off the automatic start up with Windows.

I don't know now if it is the NAS, Unistalled the ready cloud and still have the issue. Unistalled an ad blocker and thought that was it, but seems to be related to MSN.com but it effects my email also.??

Thank it's infected? How do I check it? Maybe my network is infected. How do I check that?

Bought a new laptop and am slowly adding programs that I like to have and seeing if it's something else. I made a batch file to access the NAS and so far am not having any trouble with the interent issue.

I don't know? What ever the issue is it's on 4 of my computers. Doesn't happen all the time. When it does it on one PC, I check the others and it's doing it on them as well. 

Sorry if I'm off topic or in the wrong forum for my issue.

 

Thank you for your time and again I appologize if I'm not in the right area or off topic.

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Apr 09, 2018

    Can you send in your logs (see the Sending Logs link in my sig)?

    • astro76's avatar
      astro76
      Aspirant
      Apr 09, 2018

      As far as I know I sent the logs to the email the instructions said to. 

       

      Thank you.

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Apr 09, 2018

        Perhaps try disabling IPv6 on the NAS and see if that makes a difference.

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