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Forum Discussion
Since Windows 11 Update, Unable to Access RNDuoV2.0 Dashboard/Admin Screen
Dear Forum Members It's been a good while since I have been on this forum, about March 2023, and as you can imagine I have run into some technical problems that I cannot work out for myself and w...
Hi StephenB
Guess what, I was half way through writing my answers to your queries yesterday when my Internet connection went down. Luckily, I found the problem, the main internal telephone cable failed, and so I replaced it with a new one.
Now on with my reply.
Thanks for your reply, I will try to answer your questions as best I can:
You asked, in reply to my Problem 1)
What error are you getting when you try to access the web ui?
There are no errors, as such, just all my browsers are timing out.
Have you tried disabling antivirus (and any internet security software) running on the PC?
No, I've not disabled my Internet Security Software because I've not needed to before but I will try it now that you have suggested it. However, my RN102 and RN104 can still be accessed as before, i.e. no change.
You also asked, in reply to my Problem 2)
Is the IP address of this NAS in the range of your LAN subnet?
Yes it is, nothing has changed on my network, my IP and subnet addresses are still the same.
As for my RN104, thanks for that info as I was not 100% sure, although I suspected it, that the disk space would grow if I added an additional 2 x 4TB (or bigger) HDs.
Going back to the RNDuoV2.0 that partially failed, RAIDar (v.6) reports that this device is healthy, although the Admin, Browse and Locate buttons, when pressed, cannot find this device. I now believe that I did not vet this device properly before buying it from Ebay. I guess that since I've had many successful purchases I became too blasé, let my guard down and ended up purchasing a dud.
Anyway, I've purchased an external HD, a 4TB passport from WD, and plan to see if I can backup my data from that faulty RNDuoV2.0, using the front USB socket and backup button, in order to get my info back.
BTW, just found out that FW6.10.10, on my RN102 & 104, has locked certain features in place, i.e. I cannot upgrade plex, either automatically or manually, I'm stuck at version 1.11.3.4803. Nor can I downgrade the FW back to 6.10.9. where the updating facilities still existed.
Maybe I've got this wrong but until I can get my RN102 & RN104 working properly, i.e. do what I need them to do, I'm somewhat stuck.
My ReadyNAS adventures continue.
Cheers in advance
UK Bob
ukbobboy01 wrote:
BTW, just found out that FW6.10.10, on my RN102 & 104, has locked certain features in place, i.e. I cannot upgrade plex, either automatically or manually, I'm stuck at version 1.11.3.4803. Nor can I downgrade the FW back to 6.10.9. where the updating facilities still existed.
You should be able to downgrade to 6.10.9. What error are you getting when you try?
Note there is a workaround for plex. You can upload and install the deb file as if it were a firmware update.
That said, you should also apply the modifications in post 37 here:
This will need to be re-applied after every firmware update and likely after every OS reinstall. This mod isn't needed immediately, but if a plex update requires a new linux library, it will without this.
ukbobboy01 wrote:
What error are you getting when you try to access the web ui?
There are no errors, as such, just all my browsers are timing out.
Can you ping the NAS IP address?
Have you tried https://nas-ip-address/admin (using the real IP address)? Or just used RAIDar?
Hi StephenB
I am having difficulty trying to understand your reply, no doubt this is my fault due to my advancing age (near 70).
Anyway, I'd like to try something else, i.e. install Plex 1.41x on my RN102, running FW 6.10.10, from scratch. You see, I've deleted Plex 1.11 from my device because it was causing problems without any obvious way of applying a solution, so I switched off Plex and deleted it.
However, I do not see anyway of installing Plex 1.41x manually on my RN102, whereas I could quite easily click a virtual button on my RNDuoV2.0, search my PC's HD and install or upgrade my Plex app from there. But there seem to be no such facility on the RN102 or RN104, what am I missing?
Here is the Apps section of my Admin page, as you can see there is nothing there that indicates a facility to either manually install or update an application.
Also, the Upload and Available Apps buttons both give me the following error.
So you see I am stuck, I cannot see any facility where I can do anything to affect a pre-installed application or install a new one.
You mentioned , in your previous post, the following:
Note there is a workaround for plex. You can upload and install the deb file as if it were a firmware update.
However, I cannot see where this can be done.
Can you please "Jack and Jill" me through this process, i.e. explain it in a way my poor nearly 70 year old brain can understand.
Thanks in advance
UK Bob
You can do it from here:
Just ignore the fact that it really isn't a firmware update.
This is also where you can downgrade back to 6.10.9. Just get it from here
and extract the firmware binary from the zip file.
Hi StephenB
Thank you for that solution, I would never have guest that the Install Firmware button also doubled as an Application Update button as well.
You know, this sort of dual usage facility is not intuitive, obvious or has any clues that would lead a person to believe that such a dual facility function exist. For example, why would a function dedicated to updating/maintaining the NAS's operating system also install and update a software application made by a different company, i.e. Plex.
I just don't understand it, anyway, once again thanks for this solution because I would not have worked it out for myself, it doesn't seem logical.
Until next time (my new problem)
UK Bob
PS. Something strange is happening with the Plex installations on my RN102 and RN104, the individual installations can see each others databases, i.e. the RN102 can see and display the plex database on the RN104 and vice versa.
PPS. Once again, something my poor old brain can't understand.
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