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murph7355's avatar
murph7355
Aspirant
Oct 27, 2016

Suddenly slow performance on CIFS/SMB. AFP OK.

I have 4x ReadyNAS units in use.  When copying files from one of them today (an NV+) the performance was woeful (would have taken a day to copy 6Gb or so).

 

I thought it was my machine's wifi connection at first, but copying from another NV+ it worked fine.

 

Both NV+ units were set up the same, so I looked at the network interface details.  The slow one was getting a  lot of TCP Retransmits (thousands every minute).

 

Not seeing any obvious reason for this I switched the switch port it was connected to with the fast NV+ to see if it was a duff switch port.  No difference.  Dog slow copying.  Lots of retransmits.  Also tried different cables.  No change.

 

I thought that perhaps the unit had got itself into a mess, so I restarted, checking the volume etc as it came back up. No difference.  

 

As a last ditch attempt I opened up AFP on the unit (my laptop's a Mac - the machine I was copying to).  The other ReadyNAS' I have do not have this protocol active but I thought I'd check it.  I then tried the copy again, connected via AFP rather than CIFS/SMB, and it was back to full speed.  No TCP Retransmits.

 

I haven't switched it back yet as I want to keep the performance going...but does anyone have any ideas what could be causing this?  Or what other checks I should do to trace it?  It seems to be software related if a different protocol works fine over the same physical hardware...?

4 Replies

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  • FramerV's avatar
    FramerV
    NETGEAR Employee Retired

    Hi murph7355,

     

    We might really be able to find out the issue until we have someone from engineering check your system logs or have someone remotely login to see the ReadyNAS via tech support.

     

    If you have time or if you would like to try it, you can try to disable SMB/CIFS protocol then shut the ReadyNAS down. Reboot then re-enable the SMB/CIFS.

     

     

    Regards,

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