NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Tech support
After installing a recent OS 6 upgrade (from 6.5.1 to 6.6.0) to my Readynas312, the backup feature fails to operate. I have reached out to the community forum for help but that has not been fruitful...
I much appreciate your efforts and attention to resolving my issue. Since adding an actual account name, my backups seem to be working again which I am very pleased about. I do question, however, that the root of the problem lies with changes in Windows because: 1) This issue first became apparent to me a couple of months ago when I went from OS 6.5.1 to 6.5.2. 2) When I reverted to 6.5.1 again, I was able to do backups without adding any login information. 3) If the problem was on the Windows side, it seems that I would have had to add login information irrespective of the version of Ready NAS OS I used (6.5.1 or 6. 6.5.2 or 6.6.0). To me it seems that the problem is in whatever changes (or ommissions) were made in coding in version 6.5.2 which have been carried forward. Admittedly, I have no great expertise in this area, so I may be very wrong; I am just applying some logical reasoning.
One other thing comes to mind. You may want to make this information more widely known because the setup information and guides must now be updated. As I remember, the setup information suggests that if you turn off the need for a logon password in Windows, you do not have to add the login information now beiing requested. I am certain that many people are being frustrated by this change.
In any case, the matter is now moot and I am a happy person. Thank you again.
Let me have someone on my team scrub the frequently asked questions and see if we have anyone else with a similar problem that backups are not working any more. The folks on the support line should have given you the option to purchase per event support or buy a contract. I am sorry if that options was not correctly represented when you called.
Thank you for your response. If you check the thread, "Can't use backup process," yu will see that another user had the same problem as I did and adressed it by going from 6.5.2 to 6.5.1. As you will see, I suggested that he not try the latest version and he agreed that doing so would be risky. It's hard for me identify how many others are exeriecing the same problem, but I am not alone.
Thanks in advance for whatever help you can offer.,
I don't see that you ever sent your logs to us.
Can you send the logs to us to review?
I did not send the logs originally because the only thing it revealed was that I started a backup and then cancelled it. Additionally, I was able to fall back to 6.5.1 which worked without a problem. New logs have been sent. Thanks again for your interest.
Thanks for providing your logs.
It looks like you had a backup job through the Admin Page.
When the ReadyNAS attempts to mount your destination, it is getting "access denied"
Nov 08 08:04:02 Home-Nas fvbackup-q[2964]: mount error(13): Permission denied
Nov 08 08:04:02 Home-Nas fvbackup-q[2964]: Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)Since then, it looks like you deleted the job, so any job logs were removed at that time.
[16/11/08 08:12:10 EST] notice:backup:LOGMSG_DEL_BACKUP_JOB Deleted backup job Video Backup.
Can you re-create your job, restart the backup, then gather the logs on failure?
Additionally, do you mind enabling Secure Diagnostics mode on your ReadyNAS (System > Settings > Support, check box, apply). PM me your 5 digit code and I will also take a look for you to debug your issue.I will send new logs to you and have enabled the Secure Dx Mode. IN my PM I wll attch the logs and the code. I anxiously await your assistance.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
