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miked4u's avatar
miked4u
Aspirant
Nov 08, 2016
Solved

Tech support

After installing a recent OS 6 upgrade (from 6.5.1 to 6.6.0) to my Readynas312, the backup feature fails to operate.  I have reached out to the community forum for help but that has not been fruitful...
  • miked4u's avatar
    miked4u
    Nov 10, 2016

    I much appreciate your efforts and attention to resolving my issue.  Since adding an actual account name, my backups seem to be working again which I am very pleased about.  I do question, however, that the root of the problem lies with changes in Windows because: 1) This issue first became apparent to me a couple of months ago when I went from OS 6.5.1 to 6.5.2. 2) When I reverted to 6.5.1 again, I was able to do backups without adding any login information. 3) If the problem was on the Windows side, it seems that I would have had to add login information irrespective of the version of Ready NAS OS I used (6.5.1 or 6. 6.5.2 or 6.6.0).  To me it seems that the problem is in whatever changes (or ommissions) were made in coding in version 6.5.2 which have been carried forward.  Admittedly, I have no great expertise in this area, so I may be very wrong; I am just applying some logical reasoning.

     

    One other thing comes to mind.  You may want to make this information more widely known because the setup information and guides must now be updated.  As I remember, the setup information suggests that if you turn off the need for a logon password in Windows, you do not have to add the login information now beiing requested.  I am certain that many people are being frustrated by this change.

     

    In any case, the matter is now moot and I am a happy person.  Thank you again.

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