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Forum Discussion
Technical Support Required: ReadyNAS RN31400 - Main Hard Disc Not Detected / Showing in Software
Dear Netgear Support Team, I am writing to request technical assistance with my ReadyNAS RN31400 unit. The main hard disk is not attaching or showing up in the ReadyNAS management software. I...
The main hard disk is not attaching or showing up in the ReadyNAS management software. It appears to be a hardware-related issue, as the system fails to detect the drive entirely.
Two obvious possibilites are a failed SATA slot in the chassis or a failed drive.
I think a failed drive is more likely. The easiest next step is to power down the NAS and connect the drive to a Windows PC and test it with vendor tools (currently Seatools for Seagate and KitFox for WD). You can connect it using a USB/SATA adapter or dock. Make sure the NAS stays powered down until the test is completed.
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