Forum Discussion

Guide

Sep 25, 2015

Time machine backups last only a few months than need to be started again

Hi everybody, in short: I have been making regular backups using Time Machine for the last 6-7 years I started initially using a Time Capsule and those files are still perfectly ok after quite a few...

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Gran_Maestro

Guide

Oct 13, 2015

Dear Matthew, would it be asking to much for some follow-up on this issue by you or anybody in charge?

After all, I passed you the requested info two weeks ago, replying should be just a matter of being polite.

I wonder if this bug has been acknowledged by Netgear s/w developers or are you guys just left on your own? If yes, is there at least any kind of bug-squeezing activities carried on in the meanwhile? Just wondering.

It appears to me like this is a real issue affecting more than one customer, I don't think ignoring it is doing any good to Netgear's reputation..

I am not asking for much, at least give us users some kind of hope the problem is being looked into..

Thank you

AlexPe

NETGEAR Expert

Oct 14, 2015

Dear Gran_Maestro,

First, I want to thank you for your patience and your diligence in providing us with the data regarding this issue.

Matthew has been helping us out on some other issues.

Can you forward the logs to me?Send Logs to me

Put in the Subject: ATTN: Alex Timemachine backups issue

Thanks

Alex

Gran_Maestro
Guide
Oct 15, 2015
Dear Alex, thank you for the attention.

I have downloaded the requested Log file and sent it to the address given.

Hope it helps towards finding a solution.

Regards

Pieter
- AlexPe
  NETGEAR Expert
  Oct 15, 2015
  Hi Pieter,
  
  I have received the logs and I am analyzing them now, please give me a few hours to see if there is something specific I can grab from them.
  
  Thank you for sending this across.
  
  Alex
  - Gran_Maestro
    Guide
    Nov 02, 2015
    Hi everybody, unfortunately time has come for an update (from my side at least).
    
    This morning I got the dreaded message again, this time after about 6 weeks from last update.
    I could set my watch on it, the intervals appear regular. Nothing suspicious shows in the logs though.
    
    This is a real nasty issue as it totally defeats the purpose of a costly investiment into such a backup device.
    I might claim a new device from the vendor as warranty should still apply but, is that going to be a solution??
    
    Netgear appears in complete denial as we are left into total darkenss as to what is going on behind the curtains of the delopment.
    I must add that this is opposite to my experience with Apple Time Capsule which shows less fancy features but at least it just works.
    
    Boy, this is really pissing me off..
    
    /P