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Forum Discussion
Jack_A_Lope
Dec 22, 2014Aspirant
UI offline after attempt uninstall app on 6.2.1
After my update I did not seem to have a problem. My problem occurred after installing then uninstalling the application 'Contacts and Calendars Server'. I can now no longer log into the admin web page at all. When I try to get to it via a browser, it says it does not connect. There is no login window that pops up, nothing. I have no access to controlling the RN104 any more. I can see my files on the various shares but but I cannot access the admin interface at all.
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
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- Case #24493109, Unit is in Tech Support Mode and details have been submitted to Netgear agent via support portal.
- Tech Support have been great! My unit is back up and running. Had to do a factory reset as my volume also got corrupted while being expanded from RAID 5 to RAID 6.
- Dougyboy_melbAspirantI have the same issue too (no access to GUI after upgrading to OS 6.2.2 & uninstalling an app). I have an open ticket with tech support #24538413. My 312 NAS has been in tech support mode since last night and is eagerlly waiting a knock at the backdoor to restore my GUI access.
Am hoping it wont take too much longer. - mdgm-ntgrNETGEAR Employee RetiredHi Dougboy_melb,
I see support just contacted you.
They need a response from you before they can escalate - Dougyboy_melbAspirantAll fixed!
Mr mdgm you are an absolute star. TYVM :) - TharniAspirantHi All,
Looks like I'm affected same problem with my RN312 after installing the latest firmware after removing an app :( - can no longer access my admin GUI.
I've logged an issue with web chat tech support - ticket: 29459830, but I have to wait for tech support to get back to me, hopefully not too long!
- Tharni - DanthemNETGEAR Employee RetiredHi Tharni,
I have fixed and rebooted your device - please check and confirm. Thanks! - TharniAspirantHi Danthem,
Working perfectly again - thanks for the quick response, appreciate it!
- Tharni - wrk24wheelAspirantI too am having this exact problem. I can see the shares, just can't get into the GUI after the 6.2.2 update. Ticket number 27783801
- DanthemNETGEAR Employee RetiredHi wrk24wheel,
I'm on it, I'll pm you.
Edit: wrk24wheel's problem resolved.
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