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Forum Discussion
UI offline after attempt uninstall app on 6.2.1
After my update I did not seem to have a problem. My problem occurred after installing then uninstalling the application 'Contacts and Calendars Server'. I can now no longer log into the admin web page at all. When I try to get to it via a browser, it says it does not connect. There is no login window that pops up, nothing. I have no access to controlling the RN104 any more. I can see my files on the various shares but but I cannot access the admin interface at all.
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
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Jack_A_Lope wrote:
Problems did occur after a reboot after uninstalling the app. During the uninstall, the process kept "spinning" (would disconnect from the device and said it could not access it. That went on for about a half hour.) During that time I did not have access to the UI. I tried closing the browser and reopen it, but that did not let me have access to the UI. I then reboot and I then got messages that said that the browser could not connect. It would not even come up with a login window. And that is where I am now. No control to the RN104, but i still have access to the data. I only have the antivirus and the SMB apps installed. (If you don't count the calendar/contact app that did not uninstall that started this whole string of events for me.)
This sounds like the app has affected the apache config. Have you tried an OS Reinstall from boot menu. http://kb.netgear.com/app/answers/detail/a_id/22891 (this does not erase data, resets some OS files, network config and admin password)
We have put in protection in the past to stop this sort of occurrence relating to an app but will get this app tested to see if there is something else.- I have experienced this (UI inaccessible after App uninstall) on HTOP, PHPMyAdmin, ReadyNas Photos II plus several others that need a web interface. Reinstalling the app from ssh command line fixes.
The 6.2.1 RCs have the problem (tho I dont think I tried RC1) - I have rolled back to 6.2.0 and problem goes away. - This is still a problem for 6.2.2 rc1 - at least for ReadyNAS Photos II
- I had the same problem with another app and it is easy to resolve if you have access to the ssh console.
The uninstalled app removed its apache config in /etc/apache2/sites-available but did not remove the symbolic link in /etc/apache2/sites-enabled.
After removing the symbolic link to the missing config, apache started just fine. - I've got this same issue with mine, after trying to uninstall "Log Analyser".
What's the best thing to do? - Follow marvin's post
Envoyé de mon iPhone en utilisant Tapatalk OptimusPrime wrote: Jack_A_Lope wrote:
Problems did occur after a reboot after uninstalling the app....
This sounds like the app has affected the apache config. Have you tried an OS Reinstall from boot menu. http://kb.netgear.com/app/answers/detail/a_id/22891 (this does not erase data, resets some OS files, network config and admin password)
We have put in protection in the past to stop this sort of occurrence relating to an app but will get this app tested to see if there is something else.
I just tried this again to see if that would help. I still have an "unable to connect" response on the web browser.
mdgm has PMed me and he asked me if I had done what you had suggested. I'll be getting back to him with this same message and other things that he requested.
Thanks for moving my responses to a new thread and responding to posts. You guys are doing good work. Thanks again. :)- mdgm has been helping me off line and fixed my immediate problem. See thread titled "Problem Uninstalling Apps after 6.2.1 Upgrade on RN312"
Thanks again everyone for your help! - I have the same problem on a 102 box (so no boot menu) I'm on 6.2.1 and removed Photo II now UI, I don't have SSH access what can i do?
The network shares are working ok, just no UI!
HELP please! - All ReadyNAS units have a boot menu
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