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Forum Discussion

Ethan_Hunt's avatar
Ethan_Hunt
Aspirant
Jan 07, 2015

Ultra 4 factory reset fails

Hello! I'm new user here.

For several years I got a Ultra 4 plus device with 4x2 TB drives for my family'se photos and movies and it was almost full, then I bought a 314 device in last month, put 4x4 TB drives on it and migrate the files from Ultra and another storage devices to the 314.

My intention is use the Ultra in another address to backup up the most valuable files from 314.

I perform a factory reset on Ultra and doesn't complete (show message ERROR: COULD NOT EXTRACT PROPERLY....).

I look for solution in several sites, use two pen drives to try boot from USB and no sucess until now.

I find this forum and discovered some folks with same problem and sucess on the solution.

Can you help me?

Regards

4 Replies

Replies have been turned off for this discussion
  • You need someone to remotely access the nas and reinstall the OS onto the flash ,
    There is one person who can do it will probably respond later.
  • I am having the same issue. Has there been a response for this? My unit is out of warranty too...
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Hi mayhem,

    Just sent you a PM as well.

    Welcome to the forum!
  • Readynas Ultra 4 Plus fixed by mdgm!

    Thanks for the help!

    This forum rocks!

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