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benoitmabille1's avatar
Aug 27, 2013

Ultra 6 & WD20EARX freeze

Hello,

My 18 months old Ultra 6 has 6xWD20EARX in XRaid. Recently, it freezes for a moment every few minutes. Cannot Watch a film or listen to music, noticeable during file copy as well :twisted:

I did wdidle3 them (700000+ load cycle count :cry: :cry: :cry: ) but no change (except load cycle count is very calm now 8) )

LAN, switches and client are Gigabit, speed is excellent 90MB/s
The venerable and trusty D-Link DSN-323 next to it has no freeze problem used in the exact same conditions :neener:
I got latest Raidiator with few add-ons : Twonky & ReadyPhotos2

Anyone a hint ? WD firmware upgrade or anything... before I bin the 6 disks + 1 (I have a spare :cry: :cry: :cry: ) or is it a ReadyNas issue ???

Thank you all, I learned much from this forum :slap:
Benoit

7 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User
    What firmware do you have running, and what addons do you have installed?
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Also what are the SMART+ stats like for your disks (you can check under Status > Health > SMART+ in Frontview)?
  • I have the same drives on a RN314 and am experiencing the same problem. When streaming a movie the system freezes about every 10 minutes or so. So far support has not been helpful.
  • Hello,

    SMART data for Disk 1. Other 5 look similar.
    Add-ons are Twonky & ReadyPhotos II

    Tks for your opinion 8)

    Modèle: WDC WD20EARX-00PASB0
    Numéro de série: WD-WCAZA7769456
    Micrologiciel: 51.0AB51 FIRMWARE
    Attributs SMART
    Taux d'erreur en lecture 0
    Durée moyenne de mise en rotation des plateaux 4166
    Nombre de cycles de démarrage / arrêt des plateaux 7078
    Nombre de secteurs relocalisés 0
    Taux d'erreur en recherche 0
    Durée de fonctionnement (heures) 16515 run time
    Tentatives infructueuses de démarrage 0
    Tentatives infructueuses de calibration 0
    Cycles de démarrage / arrêt complets 45
    Nombre de rétractations des têtes 26
    Nombre de cycles de chargement 741681 Loads cycle count
    Température en degrés Celsius 28
    Nombre d'opérations de relocalisation 0
    Nombre de secteurs non stablisés 0
    Nombre d'erreurs irrécupérables 0
    Nombre d'erreurs CRC de transfert UDMA 0
    Taux d'erreur en écriture 0
    Nombre d'erreurs ATA 0
  • ..and should I have my drives '4K aligned' - however not sure what this really involve ?

    Tx all.
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    No need to worry about 4K alignment on an ultra.

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