NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
lakaw
Sep 25, 2016Aspirant
Unrecognized Channel
Bought a used RN516 off ebay with firmware 6.5.2. NAS came with 5 WD30EFRX-68AXNO HDs with firmware 80.00A80. NAS came with HDs in channels 1,2,3,5,6. I shuffled the HD's to Channels 1-5 (all Disk LE...
- Oct 04, 2016
eBay seller must've known the RN516 was faulty, as he accepted a return even though the auction listed no returns...
Thanks for the help.
mdgm-ntgr
Sep 25, 2016NETGEAR Employee Retired
That's probably why it ended up on eBay and the risk you take when you purchase from there, though the original purchaser could have got a warranty replacement rather than selling it there.
It is risky buying second hand.
The logs downloaded shortly after adding a disk to bay 4 would show if the system recognises the disk at all, but the information you've provided would suggest a faulty drive bay is likely.
- lakawSep 25, 2016Aspirant
Understood about the used product.
Seller had 100% positive rating with 345 reviews. Appears trustworthy... I messaged him before I purchased it and he verified it was in perfect working condition. I went and looked through the logs and didn't see anything, but I may have deleted them. Can I just swap the drives again and it will produce the error log.
I just want to verify that there is indeed a drive bay failure before I contact the seller again.
Thanks for helping...
- mdgm-ntgrSep 25, 2016NETGEAR Employee Retired
What happens when the disk is added would likely show in kernel.log or systemd-journal.log. These logs are rotated over time.
- lakawSep 26, 2016Aspirant
Looks like I spoke too soon on all the drives being good. The last drive resynced late last night and Volume health changed from redundant to degraded showing 10.9TB free. So I'm assuming the last drive sync'd is going bad. I looked at the logs you mentioned, but didn't really know what to look for.
Is there any way you could have a look or guide me in some way?
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!