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Forum Discussion
USB HDD not showing up intermittently
OS 6.6.0
Since upgrading to 6.6.0, my external USB3 HDD will sometimes disappear when going to sleep and not re-awaken when promted to backup. Even unplugging it from both USB and power will not make it show up again on the main login page. I have plugged it into a PC where it opens like normal, no promt to scan.
The last time this happened in the afternoon and the next day all was fine when plugging it in (the nas turns off over night). But I'm having no luck trying to get it to recognise it during the day it happens. When plugging the drive back in it powers up like normal with the light on and the disk spinning (not sleep state) but the NAS will not recognise it.
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Which firmware were you on before 6.6.0? So you didn't see this behaviour on previous firmware?
6.5.1
I thought I had the issue just before upgrading, but someone had half pulled out the power chord to the external hdd so it had power until it was bumped slightly :smileyfrustrated: It was why I upgraded in the first place, thinking why not, before I checked the chord properly. The drive is working fine plugged into a PC.
I was able to restart the nas during the day today (normally this is tricky to find a good time to do) and plugged in the drive again after reboot. Came up straight away as normal. So restarting the NAS fixes the issue when it does happen.
Hello Andrew86,
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Not having any luck with this.
Every morning now when it is plugged in the drive spins up and the light comes on but the NAS won't detect it. 2-3 hours later after the days first backup fails I try to unplug and plug it back in with no results. I then plug it into a windows 7 pc and it shows up like normal, no prompt for an integrity scan. Usually if I eject it from the PC it will still not show up on the nas but if I leave it plugged in for 5-20mins and then do it the nas will finally recognise it...
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