Forum Discussion

Aspirant

Dec 01, 2015

Solved

What Has Happened to ReadyNas Remote?

Hi, I have been using ReadyNas remote for a couple years no issue. Today it tells me that my login is incorrect which is a bit strange. I try to recover my password (even though I know what it is...

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mdgm-ntgr
Dec 01, 2015
There is a CLOUD service outage. Once this is resolved we will see how this affects legacy Cloud services such as ReadyNAS Remote and provide an update regarding that if required.

Apologies for any inconvenience caused.

unita

Aspirant

Dec 09, 2015

hi mdgm,

you mentioned in this post that the readynas cloud outage last week affected readynas remote, and that once the cloud outage was resolved you would assess whether any further remediation is required for readynas remote.

we are still struggling trying to get our readynas remote working again. we had been using it successfully for a couple of months (accessing our readynas nv+ from 3 different remote devices - 2pc's and 1 mac) but in the week of the readycloud outage it suddenly stopped working for all 3 of us.

I have since completely uninstalled and reinstalled the remote add-on to our readynas, we've all reinstalled the remote program on our computers; I've rebooted the readynas after the reinstall of the add-on.

I don't know what else to try. there was no other change to our lan environment on which the readynas sits.

did the other readynas remote users who were affected by the outage get their remote back up?

any assistance would be most appreciated - this is becoming a critical issue for us.

thank you,

Stephen

vestaxpdx

Aspirant

Dec 09, 2015

Once the outage had been fixed Readynas Remote seemed to just start working for me OK.

Have been using it today fine. Still logged in via SSH as I write this.

Sorry that's not much help.

BrianL2
NETGEAR Employee Retired
Dec 09, 2015
Hi unita,

It worked fine for me too. Try it again and let us know what happens.

vestaxpdx thanks for sharing your input on this issue.

Kind regards,

BrianL
NETGEAR Community Team
- unita
  Aspirant
  Dec 09, 2015
  hi mdgm, Brian and vestaxpdx,
  
  thought I'd post this here too.
  
  I'm back up!!
  I honestly can't say which activity it was did the trick - the last action I performed before successfully reconnecting was to 'restart p2p' in the advanced settings tab of the 'manage readynas remote' page - I hadn't noticed that button before.
  
  I don't know why I would need to reboot p2p since I had completely removed and re-added the readynas remote add-on - but there you go.
  
  thanks for the input.
  stephen
  - BrianL2
    NETGEAR Employee Retired
    Dec 09, 2015
    Hi unita,
    
    Thanks for you feedback. Probably the time that you've reinstalled the add-on the server is not up yet. I believe restarting the P2P service did the trick :)
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team