Forum Discussion

Aspirant

Aug 12, 2018

When login via browser screen only shows shares but can't create any

Have a problem with my Nas as it only shows a screen that has two links - shares and logout We no longer have a menu to create shares or remove them. Did a reset to factory default Made no diff...

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StephenB

Guru - Experienced User

Aug 12, 2018

vincentg wrote:

Have a problem with my Nas as it only shows a screen that has two links - shares and logout

We no longer have a menu to create shares or remove them.

Did a reset to factory default

I think you might have over-reacted.

Make sure you are using https://nas-ip-address/admin If the /admin is missing, you will end up on a different screen (one for browsing shares that have http enabled).

Also, clear your browser cache.

vincentg
Aspirant
Aug 12, 2018
Also the serial number is no longer readable.

How to get tech support?
- mdgm-ntgr
  NETGEAR Employee Retired
  Aug 12, 2018
  What happens when you follow StephenB's suggestion? Can you provide a screenshot?
  - vincentg
    Aspirant
    Aug 14, 2018
    It seems to be working
    Ip/admin brings me to the proper screen.
    
    I had my hands full with this project.
    
    Had to re-install win server 2008
    
    Now have to upgrade IE to install java
    
    The server was hit with Ransom ware.
    Suspect TeamViewer as the source of the problem.
    All backups were destroyed.
    
    But we had old backups to fall back on.
    
    Time to setup cloud backup too.
    
    Sorry for delay - server is old and it took a lot to get it back on it's feet.