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ymmij12's avatar
ymmij12
Initiate
Jul 09, 2021

cant install my insight device(way610) to My Nighthawk (ax1800)

Installed my new networks where I started with the access point (ax1800) in Nighthawk. But in the program I could not add my insight devices (wax610, wax610y). Also, I can not add my ax1800 in insight...
Nighthawk
PatrycjaG's avatar
PatrycjaG
NETGEAR Moderator
Jul 12, 2021

Hello ymmij12,

 

Welcome to the Netgear Community :)

 

Please, can you tell us first your network topology and the model of all your Netgear devices, ax1800 being a speed and not a product model :)

 

Have a nice day,

Patrycja

Netgear Team

PatrycjaG's avatar
PatrycjaG
NETGEAR Moderator
Jul 13, 2021

Hello @ymmij12,

 

RAX20 is not supported by Insight. So, cannot add it to insight.

 

 

What is your needed topology?

 

Have a nice day,

Patrycja

Netgear Team