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Donfrimano's avatar
Donfrimano
Aspirant
Jul 26, 2021

Disconnects and drops

I just bought the PLP1000 to connect my AP to my router. What a joke, it goes into sleep mode after 10min of non-activity and doesn't wake up. Reading all the solutions to this problem without NETGEAR offering one is insane. Would return these immediatly if I could but I can't. Being on a mac makes it harder to download zyxel utility or d-link utility. I can't get any of these to work, not even on my wifes PC. Am I screwed?

72 euros down the trash!

Powerline

5 Replies

  • ValerieD's avatar
    ValerieD
    Community Manager
    Jul 27, 2021

    Hi Donfrimano,
     
    Welcome to NETGEAR community! :)

    We're sorry you're having that kind of issue with your powerlines but we'll try to help.

    Since when do you have this problem?

    Did you try to reset the powerlines?
     
    Have a lovely day,
    Valérie D        
    Equipe Netgear

    • Donfrimano's avatar
      Donfrimano
      Aspirant
      Jul 30, 2021

      Happy to hear that you would like to support. I had this problem since day 1. Owned them for about two weeks. Factory reset doesn't help. This is a well known issue with these and Netgear is ignoring the problem. It can't take long to write a SW so that you can tweak the settings just like you can with ALL other powerlines on the market...except Netgears.

    • ValerieD's avatar
      ValerieD
      Community Manager
      Jul 30, 2021

      Hi Donfrimano,

       

      Could you send me the serial number of your CPL and the email address you used to register it in a private message, please?

       
      Have a lovely day,
      Valérie D        
      Equipe Netgear