EX7320 Nighthawk AC200

alinge
Tutor
May 13, 2020
Hello Valérie,

Sorry about my previous short answer!

I can connect to teh EX7320 from my computer with a direct cable. (As I can with WiFi from a mobile phone to the EX7320 SSIDs set up according to instructions).
But then my computer browser tries to connect to http://192.168.1.250/login.html without success. Error message: "The extendert can't connect to the router".

Is it something I am missing completely?

Regards,
Arne
ValerieD
Community Manager
May 14, 2020
Hello alinge ,

Ok, so is this happening during the setup or is it after completing the setup that you can't connect?

Good day to you,
Valérie D
Netgear team
- alinge
  Tutor
  May 14, 2020
  As I understand it the setup works fine!
  Power LED green
  WPS LED green
  From a mobile phone, I can connect after a login to the extender.
  Client Link LED goes green
  The Router Link LED does no go green. "The extender cannot connect to the router".
  
  (A week ago I managed to set up an old "NETGEAR Universal WiFi Range Extender WN2000RPT" as extender but that one creates an SSID with another name, so that's why I am now trying with the EX7320.)
  
  Best regards,
  Arne
- ValerieD
  Community Manager
  May 15, 2020
  Hello alinge ,
  
  Could you check the security on your router?
  
  Also have a look at your firewall and antivirus, please.
  
  Good day to you,
  Valérie D
  Netgear team
  - alinge
    Tutor
    May 15, 2020
    Hi again!
    Now I am in touch with swedish NETGEAR support, just had a our and half over the phone session with them.
    I seem to do everything right!
    It could be a hardware pproblem with the extender, they will continue to check further if there is anything more to do before replacing unit.
    Notes:
    Extender does no connect with WPS (although a very old NETGEAR extender does that perfectly).
    Extender has an old firmware verrsion 1.0.0.84, is there a way to update??
    After correct setup extender does not connect to router.
    I will continue with the swedish support, thanks for all your assistance so far!
    
    Best rgerads,
    Arne

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