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Forum Discussion
alinge
May 11, 2020Tutor
EX7320 Nighthawk AC200
NETGEAR Nighthawk X4 AC2200 WiFi Mesh Extender Problems setting upp, connecting to a Orbi RBR50 + Satellite During setup, Extender finds 2.4 & 5 Ghz WiFi from Orbi and manages to set up SSID_2.4GHZ...
ValerieD
May 13, 2020Community Manager
Hello alinge ,
Then, could you try please and give us a feedback?
Good day to you,
Valérie D
Netgear team
ValerieD
May 14, 2020Community Manager
Hello alinge ,
Ok, so is this happening during the setup or is it after completing the setup that you can't connect?
Good day to you,
Valérie D
Netgear team
- alingeMay 14, 2020Tutor
As I understand it the setup works fine!
- Power LED green
- WPS LED green
From a mobile phone, I can connect after a login to the extender.
- Client Link LED goes green
The Router Link LED does no go green. "The extender cannot connect to the router".
(A week ago I managed to set up an old "NETGEAR Universal WiFi Range Extender WN2000RPT" as extender but that one creates an SSID with another name, so that's why I am now trying with the EX7320.)
Best regards,
Arne
- ValerieDMay 15, 2020Community Manager
Hello alinge ,
Could you check the security on your router?
Also have a look at your firewall and antivirus, please.
Good day to you,
Valérie D
Netgear team- alingeMay 15, 2020Tutor
Hi again!
Now I am in touch with swedish NETGEAR support, just had a our and half over the phone session with them.
I seem to do everything right!
It could be a hardware pproblem with the extender, they will continue to check further if there is anything more to do before replacing unit.
Notes:
- Extender does no connect with WPS (although a very old NETGEAR extender does that perfectly).
- Extender has an old firmware verrsion 1.0.0.84, is there a way to update??
- After correct setup extender does not connect to router.
I will continue with the swedish support, thanks for all your assistance so far!
Best rgerads,
Arne
- ValerieDMay 15, 2020Community Manager
Hello alinge ,
Ok, I'm happy your issue is properly addressed! :D
Eventually, keep us in touch!
Good day to you,
Valérie D
Netgear team- nyc232323Sep 25, 2020Aspirant
Hi ValerieD ,
I am havig the exact same issue as the previous poster and getting an error that 'The extender can't connect to the router' -- the 'router link' does not light up at all. My router previous connected just fine but recently ran into issues so I tried to reset and now cannot connect.
Can you please advise on how to fix the issue?
Thanks you!