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Forum Discussion
MartinN
Jul 03, 2020Aspirant
One or two issues....
Hi Valérie, You asked me on FB to continue the query here at the community a while back as I'm having quite a lot of trouble with my R8000. This is our latest posts: You: Hi Martin Nilsson, Yes, that...
ValerieD
Jul 03, 2020Administrator
Hi again MartinN,
And welcome to the NETGEAR community! :)
Ok, so basically if you removed the ISP modem, I supposed you're with fibre?
Have a nice day,
Valérie D
Netgear Team
MartinN
Jul 06, 2020Aspirant
Hi and thank you! :)
Thats right. I'm on fibre and removed the ISP modem and hooked up the r8000 and then the troubles began.... :)
Kind regards,
Martin
- ValerieDJul 09, 2020Administrator
Hi again MartinN,
Thanks for the confirmation.Then, it should be good to begin with asking your ISP which technical specificities are needed to remove their own router and replace it with a NETGEAR one. Like, some ISPs need special DHCP options.
Knowing this, I will be able to look into the R8000 specificities and understand where the issue is and how to solve it.
Have a nice day,
Valérie D
Netgear Team- MartinNJul 10, 2020Aspirant
Alright ValerieD
Called my ISP and asked them if there were any specifics needed with the reply that it wasn't, besides that the DHCP was... Enabled? Well, anyways it was. Because he could test that from his side and he had connection with the router and didnt get any errors messages back.
Kind regards,
Martin
- ValerieDJul 13, 2020Administrator
Hi MartinN,
Ok, then could you tell me what if the firmware version installed on the R8000?
I didn't ask you, but did you switch to fibre and install directly your R8000 as new, or were you using the R8000 before switching to fibre?
Have a nice day,
Valérie D
Netgear Team