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Hi Netgear Community,
Before I contact Netgear support to give feedback in regards to the quality of their wireless controllers I wanted to seek clarification from Netgear community about an is...
PeterA23
Jul 26, 2017Initiate
Thanks for the support DaneA,
I have a follow up to my situation at my site with the Netgear wireless. We are currently undergoing a rapid expansion of our wireless infrastructure from the existing 32 AP's up to potentially 40+ AP's due to business growth.
As we scale in size our environment has to change along with it, not only do we have to factor in business managed devices and BYOD systems but now we will have to factor in temporary Guest Wireless devices as well for when we undertake general public training sessions for our local community.
This has forced us to review and improve our internet filtering, VLAN design, firewalling and wireless infrastructure. The first stage on properly securing our site is to implement enterprise grade wireless authentication and then have that wireless authentication act as the basis for authenticating clients against other network subsystems. The ability for the wireless controller to provide basic wireless accounting information is the very first link in a long chain that will help in simplifying the end user experience at our site.
After an intense discussion with my site leadership I.T. has been left with two options,
1. Doubling down on the Netgear wireless solution, purchase up another 6 to 10 AP's and hope that Netgear resolve the issue quickly (in the next few weeks).
2. Remove the entire Netgear wireless solution at our site, wireless controllers, 30+ AP's and back end switching and moving to an ‘enterprise grade” solution offered by Cisco / HP.
From a I.T. / workload / fiscal perspective I would prefer option one as it would save our ROI on I.T. comms infrastructure at our site and put less pressure on I.T. human resources. However, site management have stressed to us that they will not allow technology to be a limiting factor in the development of a flexible, secure and simple to use corporate environment.
As some who has recently assumed the mantle of I.T. leadership, I have enough political capital to authorise the procurement of $40 to $60k+ worth of reinvestment of a new comms / network connectivity infrastructure.
You have no idea of the of embarrassment the I.T team and I feel when we have secondary service providers representatives from,
1. http://www.contentkeeper.com
2. http://www.fortinet.com/products/secure-wifi/wifi-applications/services-appliances.html
3. http://www.arubanetworks.com/products/security/network-access-control
Actually, laugh in our faces when we inform them of the limitations of our wireless infrastructure and immediately put a stop to negotiations to the implementation of their technology at our site.
What should really concern all parties is that our site is considered a pilot site for technological trials that could be used throughout our government department (400+ sites).
Netgear, help me help you sell your products by virtue of your products. If that means I need to purchase a ProSupport 3 year support arrangement, we are willing to do so, the previous I.T. management lacked foresight to do this with the money they have invested in your technology at our site.
Again, help me help you sell your products or let us all watch them go to our government departments computer-recycling scheme.
In that scenario, everyone loses.
Peter