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Hi Netgear Community,
Before I contact Netgear support to give feedback in regards to the quality of their wireless controllers I wanted to seek clarification from Netgear community about an is...
PeterA23
Aug 23, 2017Initiate
Hi Netgear and everyone in this thread,
I am happy that this thread is performing its intended purpose of providing an avenue where customers like myself and others can provide you feedback about your products in real time. I also appreciate the fact that Netgear have directly responded to my concerns and the concerns of others that the WC7600v2 may not be operating in a way that is intended or if it is working as intended is greatly deficient when compared to other products in its class.
In line with my previous posts I had set certain time constraints in regards to trialling competing vendor products. Netgear support where able to email me one day before my upper management's imposed deadline and thus I paused the deployment of several UniFi AP's from Ubiquiti and our initial negotiations HPE Aruba . As a man of my word I feel obligated to give Netgear's engineering team the benefit of the doubt on how quickly they can identify, respond and resolve the above issues with the WC7600v2 controller.
But my ability to hold back upper management pressure can only go so far. They have allowed me 2 more weeks before they expect results and some sort of action plan to resolve this issue. If we could get some sort of feedback from Netgear's engineering team (even a PM) that would go far in helping my organisation in preparing other product vendors that will utilise the new radius accounting modifications made to the WC7600v2 and provide feedback.
If you require a site to trial beta firmware etc. We are willing to participate as long as there is an easy process to go back to stable firmware if there are any major problems encountered.
I would like to say at least a thank you for considering our plight and we am trying now to avoid a situation where we spend $40,000+ dollars with another vendor only to have Netgear release a firmware that fixes the Frame-IP-address issue the next day the WC7600v2 is replaced.
Regards
Peter