NETGEAR Community User Guidelines

Welcome to the NETGEAR Community! The NETGEAR Community Team strives to make this a positive place where you can ask for advice, chat about technology, your experience with NETGEAR products, tips, ideas for future improvements, and so much more! Everyone's participation is essential in an online community. Without all of you, there wouldn’t be a community. By visiting often and participating, you add to our online knowledge and encourage others to do the same. Chances are that your question or answer is something someone else has also been seeking. It's a win-win for everyone!

 

To make it a positive and fun experience for everyone, we do ask that you follow our user guidelines set forth here, as well as in the NETGEAR Community Terms of Service.  Below are the basic community rules that we ask you to observe:

 

Be Respectful

 

Each of us has a unique personality, and it can be tricky to convey tone accurately through written messages online. As you respond, try to keep your tone friendly and helpful. Remember, everyone has different levels of experience with technology and online communication, and they're here because they need support.

 

Help Others Help You and Protect Your Privacy

Respect people's time and effort by ensuring you provide as much information as possible when creating a post. Things you should include in your post:

• A helpful, accurate description
• Firmware version
• Device model
• What troubleshooting steps have already been taken
• What error messages are you seeing
• Client used (iOS, Android, Web) and client versions/OS versions

Things you should NOT include:

• Your serial number
• Your physical address, phone number, credit card information, social security number, password, or any other sensitive information 

Report abuse or spam

Our spam system and moderators do a great job filtering through spam and abuse. However, sometimes things fall through the cracks. So, if you see any offensive, abusive, or otherwise inappropriate content, please click on the “Report Inappropriate Content” link that is in the bottom left-hand corner of the post. The Community Team respects each user's privacy and will not discuss one user’s actions or account with any other user. This means that we won’t tell the user who filed the report, but it also means we cannot tell you what action we’ve taken.

 

Stay on-topic and post in the correct area

• Make sure your post is on the proper board for your topic and product.
• Make sure your contributions are relevant to the discussion you are engaging in.
• Do not post duplicate messages in the forums. You will receive the most efficient assistance from other users if the conversation is maintained in only one thread.
• If you have a new question, please start a new thread.

 

Show your appreciation

Remember to thank community members who have helped you. Show your appreciation by giving kudos to helpful posts, accepting a solution that answers your question, or posting thank-you replies.