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回复: Ruckus R320 eth connect S350 Series problem

casperha
Aspirant

Ruckus R320 eth connect S350 Series problem

Serial NumberSystem Object OID

5GL18B5F00588
1.3.6.1.4.1.4526.100.4.53
Model NameBoot VersionSoftware Version
GS310TP1.0.0.11.0.0.12

when i plug cat6 cable to ruckus r320 unleashed

just can detect 100 speed full

 

if i set 1000 and full

also detect same 100 and full

 

how can i fix it?

 

 

 

 

 

Model: GS310TP|NETGEAR® S350 Series 8-Port Gigabit PoE+ Ethernet Smart Managed Pro Switch with 2 SFP Ports
1 条消息(共 16 条)
Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

How long is you cat6 cable?

Is it possible to swap a cable for trial?

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casperha
Aspirant

回复: Ruckus R320 eth connect S350 Series problem

just 5m...

no too long..

i have change cable also just can detect 100M...

 

cable pulg in my computer can be 1000M 

 

3 条消息(共 16 条)
Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

How is the switch port speed if connected with a gigabit computer or another gigabit switch?

Or loop the cable to 2 ports of GS310TP?

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casperha
Aspirant

回复: Ruckus R320 eth connect S350 Series problem

if connect my notebook can be 1000M SPEED

 

i have test every port also same problem .... can't up to 1000...

 

 

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Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

Can you contact Hong Kong reseller ?

http://www.winco.com.hk/contact/address.asp

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casperha
Aspirant

回复: Ruckus R320 eth connect S350 Series problem

i buy in netgear online shop....

7 条消息(共 16 条)
Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

never mind, reseller can help .

does the AP connect to other POE with 1G well ?

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casperha
Aspirant

回复: Ruckus R320 eth connect S350 Series problem

yes connect my notebook can be 1000 SPEED

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Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

So the result are:

R320 - notebook ->1G well

GS310TP - notebook ->1G well

GS310TP - R320 -> 1G failed, 100M only  

 

what is the R320 firmware? does it have a later firmware?

 


@casperha  已写:

yes connect my notebook can be 1000 SPEED


 

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casperha
Aspirant

回复: Ruckus R320 eth connect S350 Series problem

 

(((( correct )))

So the result are:

R320 - notebook ->1G well

GS310TP - notebook ->1G well

GS310TP - R320 -> 1G failed, 100M only  

 

i have update last R320 firmware

11 条消息(共 16 条)
Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

Can you attach the tech-support file of GS310TP?

Login to UI of GS310TP, from "Maintenance/Export/HTTP file export" and choose file type as tech-support.

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casperha
Aspirant

回复: Ruckus R320 eth connect S350 Series problem

FYI

13 条消息(共 16 条)
Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

From the tech-support file, there are 4 port up with 100M, are all those port connecting with R320 AP?

Port Status Duplex Speed Type
g1 connected a-full a-100M Copper
g2 connected a-full a-100M Copper
g3 connected a-full a-100M Copper
g4 connected a-full a-1000M Copper
g5 connected a-full a-100M Copper
g6 notconnect auto auto Copper
g7 notconnect auto auto Copper
g8 notconnect auto auto Copper
g9 connected a-full a-1000M Fiber
g10 connected a-full a-1000M Fiber

We will file an issue under this GS310TP and escalate to engineering

 team, you may check and update via my.netgear.com

 

And we still need the detail FW version of R320.

if you can contact HK reseller, they might be able to visit you for onsile analyzing.

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Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

few more questions from RD. please help to confirm. Thanks

# Have we used the same cable for 3 topologies?

R320 - notebook ->1G well

GS310TP - notebook ->1G well

GS310TP - R320 -> 1G failed, 100M only  
# Can we set switch port to forced 1G and not auto neg? In that case will Rukus AP be up with 1G?
# If Rukus AP is using PoE then can we switch to dedicated DC power supply and check whether it comes up with 1G when auto neg is enabled on switch port?

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Weifeng_yang
NETGEAR Expert

回复: Ruckus R320 eth connect S350 Series problem

Engineering team hope to know if the link speed is 100M when R320 powered by POE, and link with 1G when using power adapter.

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