Aircard U340 not working on Apple MacOS Sierra

[archspangler]

I upgraded my MacBook Pro to Apple Sierra macOS 10.12 and I can no longer use my 340U device.  I have tried the AT&T All Access connection manager and also the Netgear Watcher software.  Both of the software application do not detect the device plugged in.  I know the device is working because I can plug it into a PC and it works fine.

What is the trick to getting this AirCard 340U to work with macOS Sierra?  Any help would be appreciated greatly; because I am just about ready to throw this AirCard against the wall... grrrr.

-Archie

[egberts · Accepted solution]

EUREKA!

New driver has been made available on 10/24/2016.

Welcome.

http://kb.netgear.com/app/answers/detail/a_id/26983/(Opens%20in%20new%20window)~/aircard-340u-(at%26...

[DarrenM]

Hello Archspandler

Did you make sure when using the aircard watcher that all the ATT software was shut down?

DarrenM

[archspangler]

Yes, I made sure that all the AT&T All Access software and driivers were removed.  

[PJRIII]

I'm also having trouble under MacOS Sierra.  I'm using a Sprint AirCard 341U.  The modem does not show up.

[archspangler]

I did just that..  I put the card on my PC and it works fine.  While connected to the PC I also upgraded the FW fro the AirCard to the latest published on Netgear's download site.  I still cannot get the Mac to detect the modem at all.

-Archie

[egberts]

I too have a fresh-installed Mac OSX 10.12 (Sierra) on my Macbook Pro Retina.  I have that AirCard 340U device as well.

I proceeded to install the El Capitan driver from this KB: http://kb.netgear.com/app/answers/detail/a_id/27655

It doesn't work.

[egberts]

AirWatch reported no device found, despite the AirCard 340U being connected to the Macbook Pro Retina's USB port (left side or right side).

[egberts]

Executing the equivalent of lsusb command which is system_profiler SPUSBDataType shows:

    USB 3.0 Bus:

      Host Controller Driver: AppleUSBXHCIPPT
      PCI Device ID: 0x1e31
      PCI Revision ID: 0x0004
      PCI Vendor ID: 0x8086

        AirCard 340U:

          Product ID: 0x9051
          Vendor ID: 0x1199  (Sierra Wireless Inc.)
          Version: 0.06
          Serial Number: 013323002244540
          Speed: Up to 480 Mb/sec
          Manufacturer: Sierra Wireless, Incorporated
          Location ID: 0x14100000 / 2
          Current Available (mA): 500
          Current Required (mA): 500
          Extra Operating Current (mA): 0

[egberts]

Looks like the El Capitan driver doesn't work for the Sierra (10.12) release anymore.

[archspangler]

Here is what I see from System Information

AirCard 340U:

  Product ID: 0x0fff

  Vendor ID: 0x1199  (Sierra Wireless Inc.)

  Version: 0.06

  Serial Number: 013323002368315

  Speed: Up to 480 Mb/sec

  Manufacturer: Sierra Wireless, Incorporated

  Location ID: 0x14200000 / 8

  Current Available (mA): 500

  Extra Operating Current (mA): 0

WWAN Information:

  AirCard_340U:

  Device Version Number: 6

  idProduct: 0x9051

  idVendor: 0x1199

  locationID: 0x14200000 @ 0

[egberts]

Your cut-n-paste is missing the last line of the WWAN output, titled "Modem software:  Unknown" as it did for me.

I'm going to assume that you are running El Capitan (10.11) version.  If so, thank you.

[egberts]

For those who know, the driver in question is downloaded from NetGear and is called AirWatch v2.5.0.

In my case, I am using AT&T mobile broadband provider, and use the following driver from: https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KB421838?make=ATT&model=Bea...

[archspangler]

No, I am running Sierra 10.12.

WWAN Information:

  AirCard_340U:

  Device Version Number: 6

  idProduct: 0x9051

  idVendor: 0x1199

  locationID: 0x14200000 @ 0

  Modem Software: Unknown

[archspangler]

[archspangler]

AT&T All Access isn't finding the modem either under Sierra 10.12 for me.  That is why I tried the Netgear driver\software.  

I am just about out of options and I am thinking about reinstalling back to El Capitan so I can use the AirCard once again.  

I am super furstrated with this AirCard not working on my Mac.

-Archie

[egberts]

Yep, that is the route that I am going to take now.... (some how, given that I've fresh installed a macOS).

[egberts]

I am screwed.  I did not make a TimeMachine backup of my older El Capitan... 😕

There is no way for me to go back to El Capitan, because I didn't make a TimeMachine backup (as Apple suggested).

[egberts · Accepted solution]

EUREKA!

New driver has been made available on 10/24/2016.

Welcome.

http://kb.netgear.com/app/answers/detail/a_id/26983/(Opens%20in%20new%20window)~/aircard-340u-(at%26...

[egberts]

Drat...  Unsure of the installation procedure.

Opened a new discussion over at:

https://community.netgear.com/t5/AirCard-LTE-Hotspots-Gateways/How-do-I-install-drivers-on-macOS-Sie...

[egberts]

IT WORKS!

Use the 'Drivers_10.9.pkg' file.

[archspangler]

Same here!  The installation of the new drivers for Sierra was succesful and now my AirCard works once again.

Thanks to whomever was responsible for the new driver!!!

-Archie

[egberts]

I'm taking a guess that this also may apply toward Spring HotSpot 341U device as well, does it PRJill?