Hotspot frozen

[CassieCat123]

I have a Netgear (Sprint) Hotspot. It's pretty much plugged in all the time since I only use it at home. When I couldn't connect to the internet, I checked out the display and, of course, it read, 'Battery full. Please disconnect power. ' So I did, but the display didn't change. I tapped the x, nothing. Then I noticed the battery symbol, top right, was showing a low battery and next to it were the words 'no battery'. Yet it still was saying battery full and the blue light was blinking (occasionally it double blinks). I thought to reboot it. Held down the power button until a green button appeared reading 'Shut down', but it won't let me press it. Like the screens not working. So, I either have 3 symptons or 3 problems. 1) 'no battery' 2) unresponsive screen. 3) No internet connection. One more thing, don't know if it means anything, but it keeps waking itself up from sleep mode. Please help, I'm using up my very limited phone data.

[DarrenM · Accepted solution]

Hello CassieCat123

Have you tried to pull the battery from the unit and put it back in?

DarrenM

[CassieCat123]

Oh yeah, don't know if this is contributing to the screen issue, it never caused a problem before, but I never removed the protective plastic.

[DarrenM · Accepted solution]

Hello CassieCat123

Have you tried to pull the battery from the unit and put it back in?

DarrenM

[CassieCat123]

Hi Darren!

I thought I did, but when I had trouble finding a new battery, I tried it again and, so far, it seems to be working 👊 (sorry it took so long to reply, but as you know, my internet access was scarce).

[CassieCat123]

I spoke too soon. Removing the battery was just a temporary fix. At this point I'm figuring I'm needing a new battery. Suggestions on where to get one?