NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bluedbw's avatar
Bluedbw
Follower
Dec 07, 2021

MR5200 why is customer support not solving issues for wrong device shipped

Any advice to to reach someone at NETGEAR who really wants to help the customer?  I have been on phone over 3 hours and being transferred from one support team to another, even with prosupport.   Sent to NETGEAR store for help who confirmed issued and sent me back to tech support for the MR5200 who still would not resolve the issue.   Any suggestions on whom to talk to at NETGEAR to get resolution for NETGEAR shipping me the WRONG product from what i ordered and paid for?  HELP PLEASE!

1 Reply

  • DamianM's avatar
    DamianM
    NETGEAR Moderator
    Dec 14, 2021

    Dear Customer, 

     

    You have contacted the German-speaking NETGEAR Community.

     

    We are able to support you only in this particular language. If you decide to contact us in German, please rewrite your question and/or describe your issue/problem so everybody can understand and participate if they want.

     

    Kind Regards,
    DamianM
    NETGEAR Community