Loud background static noise

[Philippa66]

When I open the arlo baby there is a loud static noise so I have to mute the sound. Is this normal? I can't have always listen mode on because it's like white noise

[jguerdat]

Does it show up in a recording?  IF so, share a link to the video here.

You can always swap at the store or open a case with support.

[Pgsullivan]

I have same issue

https://arlo.netgear.com/hmsweb/users/library/share/link/6EE6AEEEED9F9D59_201709

[Pgsullivan]

https://arlo.netgear.com/hmsweb/users/library/share/link/57A0F75F672BAC4E_201709

[Philippa66]

https://arlo.netgear.com/#/viewShared/E2E56E4BAEE5E0BD_201709

[JamesC · Accepted solution]

Philippa66,

In a quiet environment the microphone can be fairly sensitive. From the link you've provided, I would say the background noise that can be heard is normal behavior.

JamesC

[Philippa66]

https://arlo.netgear.com/hmsweb/users/library/share/link/E5C509F9EFFA9898_201709