Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

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Access Log/History

It would be great to have a basic or advanced log/history feature, first of all to see who of my friends logged to the system and at what time, also to ensure that nobody is using my account (in case hacked or someone stole my credentials). Also it would be better to send any of the above activities by email or SMS notifications so that in case someone hacked my account and accessed the cameras I will have the chance to immediately take action. A dual authentication might be useful as well where whenever there is a login attempt, I will receive a pin on my mobile which I need to input on the login screen... As nowadays security is a must, in my opinion the above would give a higher ranking for your product and a better customer satisfaction.

31 Comments
ant Virtuoso
Virtuoso

It would be nice to have logs/histories like times, activities, etc.

Hi,

 

I would like to see a "detailed" Log of Friends access when and which camera my friends accessed. Even with notification for the owner when they access it.

Additonally also to setup a recording of the accessed camera what they saw based on the event they accessed it.

 

I also would like to have more detail managing of friends access like a schedule when they have access to cameras (e.g. only at night times or day times), or only when a specific mode or rule is active (e.g. Mode/Rule "Vacation" they have access and on mode/Rule "@Home" they don't have).

 

Could be nice to create like a "Neighbourhood-Watch" but only to times when i want it without always going to the app or online and manually change it back and forth.

Would Arlo/Netgear consider adding a feature to its software that allows users to track when the last logon/logoff was initiated, and a feature that indicates whether or not a particular camera, or any cluster of cameras, had been deactivated or timed-out?

Novice

I have a few questions:

 

Is it possible to get notification when the system is accessed? I know we get notifications from the cameras automated recording but not from the system itself. And not when someone live streams a camera from the app.

 

How can I tell if someone logs in to live stream a camera?

 

Is there a logging feature or ability to view the logs of the system?

 

Can the system log and present the IP from which it was last accessed?

 

If logging is enabled, is there a way to export the log to a centralized system? Thinking Splunk for home use.

 

Is there anyway to speed up the activation of the cameras? I find I catch alot of motion only to see the departing foot of some package delivery person.

Community Manager

c_t_a,

 

You make a lot of great suggestions. Currently, there is no accessible log of when the system is accessed or when live streaming occurs.

 

Take a look at this article that provides tips on best motion detection performance: Optimizing motion detection performance on Arlo Wire-Free cameras

 

Thank you for your contribution!

JamesC

Initiate

I have just installed my 3-cams kit and I am satisified (aware of sound, lag limitations and need of a buffer storage under iternet disruption noted elsewhere).

What I find not very convincing is security.

 

I am quite concerned with my privacy and the best solution I found is to use a robust password (impossible to remember...). As a consequence, for ease of use I need to save it on the devices I use (iOS apps, browser saved passwords).

 

Unfortunately, this also means that anybody momentarily taking possess of the unlocked device or PC can browse to reach my surveillance cams Smiley Frustrated

 

I would suggest at least two enhancements:

1) On iOS app, implement TouchID to unlock app everytime you open it

2) In general, a usual access log with time, machine name and IP address Client, potentially with an email alert of new devices connections

 

Does it make sense? Did I miss something already in place to address these issues?

 

Thank you!

Guru

While some sort of interaction with a 3rd party app could be useful, applications like Keepass2 (for computer and mobile) have been used for many applications and sites, even those which have no such integration.  Since they are locked into the vault by (hopefully) a strong, unique password and can be installed and shared between devices, it's a simple way to keep your usernames and passwords synchronized and locked up until ready for use.

Initiate
Oops just realized my typo in title.

I use 1password but, without interaction, this is not convenient for daily use.
Tutor

I was thinking this too! There are times when I don't want friends to be able log in, like a privacy mode.  I don't see that option. My other camera had that capability. 

Novice

When multiple users have access to the system it's important to see who changes which settings, especially arming/disarming the system.

Lately I have found the sytem to be disarmed when entering the office in the morning and the last person out is sure he armed the system the night before.

Right now I have no way of knowing he's right. There might have been a communications error of sorts, for example. Or somebody else switched it off. Who knows?

 

I would like to have actual proof of what happened in the form of a logfile that shows system operations including timestamp and user.

 

This feature can't be too hard to implement, seeing that you actually need and use this data already for the system to work properly. Please record it and save it to the cloud and make it accessible through the webinterface and app. Can be as simple as a CSV style text document.

 

Thanks!