This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: How can I factory reset my Arlo SmartHub or Base Station? - Arlo Secure 4.0

WARNING:

• Performing a factory reset returns your Arlo SmartHub or Base Station to its default settings.
• After performing a reset, the Arlo SmartHub or Base Station must be removed and reconnected to your Arlo account.
• All devices paired to the Arlo SmartHub or Base Station must also be reset and reconnected to your Arlo account.

To perform a factory reset on your Arlo SmartHub or Base Station:

1. Use a pen or straightened paperclip to press and hold the Reset button on the back of the Arlo SmartHub or Base Station for about 10 seconds.
2. Release the Reset button.
   After the reset is complete, the LED on the front of the Arlo SmartHub or Base Station flashes amber. When the LED stops flashing amber, your Arlo SmartHub or Base Station reboots.
3. Remove the the Arlo SmartHub or Base Station from the account to prevent potential problems:
   • Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
   • Tap or click Settings > My Devices and select the device that you want to remove.
   • Scroll to the bottom of the page and tap or click Remove Device.
   • Tap or click Yes to confirm you want to remove the device.
4. Follow the steps below to re-add and set up your Arlo SmartHub or Base Station.

To re-add and set up your Arlo SmartHub or Base Station:

1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2. On the Devices page, tap Add New Device.
3. Select Base Station/Hub.
4. Follow the prompts to reconnect your Arlo SmartHub or Base Station to your Arlo account.
5. Use the Arlo Secure App to add and set up the rest of your Arlo devices.