If the Arlo camera LED is solid purple, your camera has been configured but is unable to connect to Arlo servers or Wi-Fi. When this happens, the Arlo camera might appear offline.
Check for potential issues with your Wi-Fi network.
Make sure the Internet connection and Wi-Fi network are both operational.
- Check the status of the Internet on your Wi-Fi router, or test your internet connection with another device.
- If your Wi-Fi router is not connected to the Internet, reset the router and/or modem, or contact your router manufacturer or internet service provider (ISP).
If Wi-Fi is connected and working on other devices, turn your Arlo device off and back on (power cycle) to try to force it to reconnect to your Wi-Fi network.
- This is useful if your internet service or Wi-Fi router just recently came back online after an outage or power interruption.
- To power cycle an Arlo Baby camera, visit: How do I power cycle my Arlo Baby camera?
- To power cycle Arlo Q, unplug the AC power adapter for one minute and then reconnect it to the outlet.
Next, try to change the Wi-Fi network your Arlo camera is connected to through the Device Settings.
For the Arlo Secure App experience with Feed:
Note: Go to your mobile device settings and make sure it is connected to the same 2.4 GHz Wi-Fi network that you want the Arlo camera connected to.
- Launch the Arlo Secure App.
- Tap Devices.
- Select the Arlo Q or Arlo Baby camera.
- Tap .
- Tap Connected to.
- Tap Change Network at the bottom of the screen.
- Follow the in-app instructions for your specific camera.
For the Arlo Secure App experience with Library:
Note: Go to your mobile device settings and make sure it is connected to the same 2.4 GHz Wi-Fi network that you want the Arlo camera connected to.
- Launch the Arlo Secure App.
- Tap Settings.
- Tap My Devices.
- Select the Arlo Q or Arlo Baby camera.
- Tap Connected to.
- Tap Change Network at the bottom of the screen.
- Follow the in-app instructions for your specific camera.
For more information, visit:
Last Updated:06/23/2023
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Article ID: 1282710