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Aspirant

guest access is not working

For the last few days, I am receiving the following message
"We are sorry, the system is experiencing an unexpected issue"
Can someone please tell me if it's something on our end?
Message 1 of 5

Accepted Solutions
Aspirant

Re: guest access is not working

No more error message, I contacted support and they figured it out. It was a setting issue. It has been resolved.
Message 5 of 5

All Replies
Guru

Re: guest access is not working

What are you seeing on the base? You should see 3 green ones.  If not, we need to know details.

 

Also, try turning the base off and on. Try both the app and a computer browser.

Message 2 of 5
Aspirant

Re: guest access is not working

Ok, lights on base are on.. we are restarting now. It's just weird how I had no trouble viewing all devices and receiving notifications on the app on my phone and now nothing. Also tried in browser.
Message 3 of 5
Community Manager

Re: guest access is not working

Sloan6273,

 

Are you still seeing error messages? Are you seeing this when attempting to log in?

 

JamesC

Message 4 of 5
Aspirant

Re: guest access is not working

No more error message, I contacted support and they figured it out. It was a setting issue. It has been resolved.
Message 5 of 5