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Arlo Pro What does "access token is expired"

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Rklepley
Aspirant
Aspirant

What does "access token is expired" mean when I try to log in to view camera activity?

9 REPLIES 9
JamesC
Community Manager
Community Manager

Rklepley,

 

Are you able to refresh the login screen and successfully log in? Can you provide a screenshot of the error?

 

JamesC

Paul_FCCL
Prodigy
Prodigy
JamesC:
I am getting same thing, unable to logon to my system.
It started some time today.
Thanks
Paul_FCCL
Prodigy
Prodigy
BTW I do not use IFTTT, I am using Stringify.
JamesC
Community Manager
Community Manager

Paul_FCCL,

 

Force close the app and reopen, are you still seeing the same issue?

 

JamesC

Paul_FCCL
Prodigy
Prodigy

That didn’t do it..........what eventually worked was refreshing “things” within the Stringify app. Problem seems to happen when app hasn’t been used for an extended amount of time.

Thank you.

KawBoy
Aspirant
Aspirant
Didn't fix my problem. I'm using fingerprint recognition. Works with other apps.
JessicaP
Arlo Employee Retired

Hey @KawBoy,

 

Have you tried to log out, uninstall the app, restart your phone, and reinstall the app to see if that fixes the issue?

JoeCymru
Virtuoso
Virtuoso

When my token ran out on Arlo (disabling fingerprint recognition), I logged in manually to verify who I was.

GBG972
Aspirant
Aspirant

Androïde j6