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Aspirant

Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

This started happening within last few weeks. My Arlo motion movement e-mail to my Apple phone is very dark and I can't make out what caused the movement.  When i do select the entry the actual footage is very viewable. This seems to happen when dark falls.  I have restarted devices, deleted and readded cameras. 

Firmware  1.092.0.8_17203

 

thanks in advance for any clues/solutions

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 7

Accepted Solutions
NETGEAR Moderator

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.

 

JamesC

Message 6 of 7

All Replies
NETGEAR Moderator

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

ed48,

 

Is the library thumbnail dark as well? If so, this issue has been escalated and engineering is currently investigating.

 

JamesC

Message 2 of 7
Aspirant

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

I am still having the issue. Reinstalled, removed and added cameras.
Message 3 of 7
Aspirant

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

Yes, thumbnails are dark.

Message 4 of 7
NETGEAR Moderator

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

Engineering is currently investigating this issue. I will provide an update when I have more information.

 

JamesC

Message 5 of 7
NETGEAR Moderator

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.

 

JamesC

Message 6 of 7
Aspirant

Re: Arlo Pro - e-mail notification to Apple phone is dark but actual stream is light

Hi JamesC

This looks like it corrected my issue.  Thank you and the community..

Message 7 of 7