Arlo|Smart Home Security|Wireless HD Security Cameras
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ed48
Guide
Guide

This started happening within last few weeks. My Arlo motion movement e-mail to my Apple phone is very dark and I can't make out what caused the movement.  When i do select the entry the actual footage is very viewable. This seems to happen when dark falls.  I have restarted devices, deleted and readded cameras. 

Firmware  1.092.0.8_17203

 

thanks in advance for any clues/solutions

1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager

A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.

 

JamesC

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6 REPLIES 6
JamesC
Community Manager
Community Manager

ed48,

 

Is the library thumbnail dark as well? If so, this issue has been escalated and engineering is currently investigating.

 

JamesC

ed48
Guide
Guide
I am still having the issue. Reinstalled, removed and added cameras.
ed48
Guide
Guide

Yes, thumbnails are dark.

JamesC
Community Manager
Community Manager

Engineering is currently investigating this issue. I will provide an update when I have more information.

 

JamesC

JamesC
Community Manager
Community Manager

A cloud update was released late last night that resolves this issue. No user interaction is required to see this fix. Please let us know if you continue to experience this issue moving forward.

 

JamesC

ed48
Guide
Guide

Hi JamesC

This looks like it corrected my issue.  Thank you and the community..