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Cameras live view times out after installing new modem

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Pearcealarms
Follower
Follower

I installed an ARlo Pro 4 camera system in December. Comcast replaced the modem today and now the cameras will come up. I get to the webpage, click on "Live" and get a timeout.

I have unpluged both the modem and Arlo several times and can not get it to come back on line.

All three lights are green on the Arlo base.

Any one else run into this?

Thanks in advance

3 REPLIES 3
steve_t
Master Master
Master

What are your ping, upload, download speeds?

jguerdat
Guru Guru
Guru

If yur network speeds are ok, the fast thing to do is to reset and start fresh.  Remove all devices in Settings, My Devices and use the Add Device button in the Devices tab to add the base and sync the cameras.  Not sure WHY you would need to do this but it beats not having a working system.

jcwrks
Luminary
Luminary

Does it behave the same way if you use a different web browser or phone app?