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Aspirant

Arlo app geofencing doesn't stick

iPhone 6 with iOS 10.3.3, Arlo app is the latest version.

I configured Arlo's geofencing and went through the configuration wizard all the way through. The geofencing is enabled for about 2s after I hit save, then it resets by itself to the "Disarmed Mode". I've repeated this multiple times over the last 3 months and the issue still persists. When I do it again, I have to re-enter everything I entered before (like address, name, etc..). Tried doing it from various locations as well as over wifi or cell phone. Seems like a serious software bug to me. Any help is appreciated since I've bought this specifically for the convenience of this feature.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 1 of 4

Accepted Solutions
brh Virtuoso
Virtuoso

Re: Arlo app geofencing doesn't stick

This seems to be a very por way to design geofencing. On mu Smartthings app, it had a map based on my iphone's location showing my iPhome 6 and a circle around my location. I simply had to drag the circle to enlarge it.

Anyway, back to the question. Do you have location services enabled for this app in your iPhone settings. 

I see that another user had an aposrophe in his iPhone's name and it kept doing the same thing you are talking about. If you have any special characters in your iPhone's name remove them and try again.

Are you using a shared account?

Let me know I will try to do a little more research.

 

Brian

Message 2 of 4

All Replies
brh Virtuoso
Virtuoso

Re: Arlo app geofencing doesn't stick

This seems to be a very por way to design geofencing. On mu Smartthings app, it had a map based on my iphone's location showing my iPhome 6 and a circle around my location. I simply had to drag the circle to enlarge it.

Anyway, back to the question. Do you have location services enabled for this app in your iPhone settings. 

I see that another user had an aposrophe in his iPhone's name and it kept doing the same thing you are talking about. If you have any special characters in your iPhone's name remove them and try again.

Are you using a shared account?

Let me know I will try to do a little more research.

 

Brian

Message 2 of 4
Aspirant

Re: Arlo app geofencing doesn't stick

Brian,

 

I just read your response on this thread.  I'm having a similar issue.  I did have an apostrophe in my iPhone's name (pretty common) and after removing it, it seems to have resolved the issue.  I'll add this comment in the thread I created and update it after a few days to indicate if the issue stays resolved. Thanks for highlighting this!

 

Cheers!

Nigel

Message 3 of 4
Aspirant

Re: Arlo app geofencing doesn't stick

This was totally due to the apostrophe character in my iphone's name. After removing it, things are working properly now. The app should handle this by itself since most iphones will get Named "FirstName's iPhone" with a non-ascii apostrophe character. It's 2018 folks, anyone can do utf8 !

Thanks

Message 4 of 4